January 2020

Humans Vs. Machines In The Age Of Customer Experience

2020-01-17T17:54:33+01:00January 17th, 2020|

Today, we undeniably find ourselves in an age of customer experience. In 2020, customer experience should even overtake price and products as the key brand differentiator.   While businesses need to find ways to improve how their customers feel when interacting with them, they also have to overcome technological barriers and find a balance between [...]

5 Relevant Chatbot Trends Of 2020

2020-01-09T11:48:45+01:00January 9th, 2020|

Just a few years ago the idea that artificial intelligence would be able to help customers with their questions and problems could still be called a futuristic fantasy. Being able to use algorithms and software was not a realistic nor reliable option, no matter the size of the organization.   By now chatbots or voice [...]

December 2019

European Chatbot & AI Conferences 2020

2019-12-31T13:36:41+01:00December 20th, 2019|

What are the best events to keep up with chatbots and AI in 2020? Where's the best place to meet with like-minded chatbot and AI experts? We have put together the most exciting European chatbot & AI conferences for you in 2020.     These European chatbots & AI conferences are worth a visit:   [...]

November 2019

Chatbot Analytics — How To Measure The Success Of Your Chatbot

2019-11-28T15:46:01+01:00November 28th, 2019|

  Your chatbot is built. You already have the first users. But do you know how successful your chatbot is? The implementation and launch of a chatbot are only the beginning. Once you have mastered this step, it's about identifying metrics that will help you establish relevant chatbot analytics. That way, you can [...]

Sentiment Analysis: Enhance Your Chatbot Experience

2019-11-25T13:25:44+01:00November 20th, 2019|

Digital communication technology has become a core aspect of any modern business strategy, as text-based chats are becoming a very convincing and cost-effective option for customer service and are widely preferred by younger generations of customers. For that reason, chatbots have caught a lot of attention from businesses and are an established option for many [...]

What Problems Can Chatbots In Financial Services Solve?

2019-11-14T14:11:04+01:00November 14th, 2019|

    The competition among financial service providers is increasing. New, innovative providers are constantly entering the market. Customer expectations are rising. Especially established banks have a hard time keeping up with the rapid change. They tend to lag behind current technological developments rather than play an active role in shaping [...]

7 Chatbot Mistakes That Will Cost You Conversions

2019-11-06T17:40:40+01:00November 6th, 2019|

Over the years, chatbots have been a buzzword in marketing. These bots have managed to automate sales, customer service, after-sales services, and more.   Chatbots helped businesses gain massive reach, reaching a sophisticated number of users to help solidify marketing efforts. Although there is undoubtedly a lot of potential in this automation tool, one should [...]

October 2019

The Role of Personality & Emotions in Automated Conversations

2019-10-31T16:22:30+01:00October 31st, 2019|

    With the ongoing advancement of automated conversations, it is becoming more important than ever to emphasize the role of personality and emotions in the development of chatbots. Because just like in human conversations, the individual personality traits have a big impact on making a conversation partner feel understood and [...]

Preserving Consumer Trust In The Age Of Chatbots

2019-10-25T09:26:20+02:00October 25th, 2019|

  If you want users to talk to your bot, it is important that they have a basic trust in it. On the one hand, they need to be confident that it can help them with their problems and questions. And on the other hand, they must trust in how their [...]

Benefits of Implementing Multilingual Chatbots

2019-10-22T16:26:46+02:00October 22nd, 2019|

Guest post by Una Rouz. Una is a content specialist and AI enthusiast at DevTeam.Space  - a community of developers and development teams.       According to recent research, 69% of customers prefer chatbots for quick communication with brands.   These smart algorithms can do wonders for customer engagement, experience, [...]

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