April 2019

Knowledge Graphs For Successful Customer Service Automation

By |2019-05-03T08:37:48+02:00April 30th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , |

    Not so long ago the idea that artificial intelligence could take on customer service responsibilities was dismissed as science fiction. Using chatbots to solve customer problems was not a realistic option, regardless of the size of the business.     Download our free e-book to learn everything you need to know [...]

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Chatbots For Hotels: Here’s How You Enhance Your Guest Experience

By |2019-04-29T08:51:42+02:00April 24th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , |

    The tourism industry and especially hotels are seeing chatbots becoming one of the most important trends of 2019. There are multiple reasons for this chatbot boom and the huge benefit of using chatbots and voice assistants for hotel guests is certainly one of the most important ones.     Download our free e-book [...]

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March 2019

Expert Tips For A Successful Customer Service Chatbot

By |2019-03-29T14:58:59+02:00March 29th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

    Artificial intelligence in the form of chatbots or voice assistants is more and more finding its way into customer communication. They provide enormous support in customer service and can be implemented in different industries helping with numerous use cases. So what should be considered when implementing a customer service chatbot? Are [...]

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5 Successful Examples of Conversational Marketing

By |2019-03-12T11:52:51+02:00March 12th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , , |

Guest post by Nina Ritz, technical researcher & writer with DesignRush.   TWEET THIS:         Conversational marketing is a form of b2c and b2b communication conducted in real time via a variety of online channels. In contrast to other forms of marketing communication such as email, conversational marketing [...]

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February 2019

What Makes A Great Customer Service Chatbot?

By |2019-03-18T16:33:43+02:00February 28th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

TWEET THIS     Automating customer communication through chatbots is becoming more and more popular. The digital assistants established themselves to be of great support for customer service.     Download our free e-book to learn everything you need to know about chatbots for your business.   But what makes a great [...]

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5 Chatbot Trends To Watch In 2019

By |2019-03-05T11:11:10+02:00February 18th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

        Just a few years ago the idea that artificial intelligence would be able to help customers with their questions and problems could still be called a futuristic fantasy. Being able to use chatbots was not a realistic option, no matter the size of the organization.   By [...]

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6 Best Practices For Destination Chatbots

By |2019-03-20T10:20:20+02:00February 14th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , |

            Chatbots driven by artificial intelligence have more than proven their capacities by now and are able to bring a lot of value to businesses and their customers alike. Both vendors and customers benefit from these smart computerized sales assistants. That’s why it is hard to [...]

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January 2019

Top 6 Podcasts On AI, Chatbots And Voice Assistants

By |2019-01-29T17:18:37+02:00January 29th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

Podcast are an amazing way to stay up-to-date on all the ongoing developments in AI, Chatbots and Voice Assistants.   You want to get the latest news and insights on what’s going on in this field of technology? By tuning into a podcast you can get it all without having to spend hours on research. [...]

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December 2018

Chatbot & AI Conferences You Should Not Miss In Europe In 2019

By |2019-03-18T18:18:26+02:00December 4th, 2018|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , , , , , , , |

What's new in the world of Chabots, AI and Co? A good way to keep up with the current trends and developments is to attend a conference.       The only question is: which conference is right for me? In this article we summarized the most important European Chatbot & AI conferences in 2019 [...]

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March 2017

4 Ways Chatbots can Benefit a Small Business Owner

By |2019-04-15T13:49:01+02:00March 23rd, 2017|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , , , |

No time to read? Listen to the article here:     Keeping up with new developments in technology is a mammoth task. Chatbots have arrived and are set to be a key feature of business development over the next 12 months. However, as a small business owner, this talk of artificial intelligence (AI) [...]

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