May 2019

Voice Assistants, Chatbots, and AI – Don’t Miss Out!

By |2019-05-22T05:45:12+02:00May 16th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

    The number of devices that are featuring and enabling voice assistants is consistently growing. Experts are expecting a growth of the market for digital assistants of up to $3.6 billion until 2020. This definitely reminds us of other life-changing technologies like the social web.   With the creation of [...]

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April 2019

Knowledge Graphs For Successful Customer Service Automation

By |2019-05-03T08:37:48+02:00April 30th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , |

    Not so long ago the idea that artificial intelligence could take on customer service responsibilities was dismissed as science fiction. Using chatbots to solve customer problems was not a realistic option, regardless of the size of the business.     Download our free e-book to learn everything you need to know [...]

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Chatbots For Hotels: Here’s How You Enhance Your Guest Experience

By |2019-04-29T08:51:42+02:00April 24th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , |

    The tourism industry and especially hotels are seeing chatbots becoming one of the most important trends of 2019. There are multiple reasons for this chatbot boom and the huge benefit of using chatbots and voice assistants for hotel guests is certainly one of the most important ones.     Download our free e-book [...]

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Why Do Businesses Need Multichannel Customer Service?

By |2019-04-16T14:57:05+02:00April 16th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

  Communication channels in the digital age are growing day by day. In addition to traditional ways such as a letter, telephone or e-mail, social media, chatbots or messenger services are part of numerous other communication channels that can be used not only privately but also by companies.   In addition, [...]

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The Huge Potential Of Chatbots For The Hospitality Industry

By |2019-04-04T14:31:28+02:00April 4th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , |

  More and more industries use chatbots and automated systems to communicate with customers and enhance customer experience. Especially for the hospitality industry, the potential use cases of chatbots are numerous. The benefits of handing over repetitive and often very similar conversations to digital assistants are obvious: Supporting own employees, access to a [...]

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March 2019

Expert Tips For A Successful Customer Service Chatbot

By |2019-03-29T14:58:59+02:00March 29th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

    Artificial intelligence in the form of chatbots or voice assistants is more and more finding its way into customer communication. They provide enormous support in customer service and can be implemented in different industries helping with numerous use cases. So what should be considered when implementing a customer service chatbot? Are [...]

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Artificial Intelligence vs. Machine Learning vs. NLP

By |2019-03-26T15:34:24+02:00March 26th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

      It can be more challenging to fully understand the different domains of artificial intelligence, the ongoing developments, and what the different abbreviations actually mean, than grasping the basics of the technology itself.   You can hear everywhere that artificial intelligence, machine learning and natural language processing (NLP) are [...]

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Common Chatbot Mistakes And How To Avoid Them

By |2019-03-19T16:47:17+02:00March 19th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

  Over the next seven years, investments of over $1.25 billion are expected for chatbot development.   With investments that high, the stakes are high as well. Mistakes can be costly and especially when a technology is still relatively new a lot of money can go down the drain pretty quickly [...]

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5 Successful Examples of Conversational Marketing

By |2019-03-12T11:52:51+02:00March 12th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , , |

Guest post by Nina Ritz, technical researcher & writer with DesignRush.   TWEET THIS:         Conversational marketing is a form of b2c and b2b communication conducted in real time via a variety of online channels. In contrast to other forms of marketing communication such as email, conversational marketing [...]

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February 2019

5 Chatbot Trends To Watch In 2019

By |2019-03-05T11:11:10+02:00February 18th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

        Just a few years ago the idea that artificial intelligence would be able to help customers with their questions and problems could still be called a futuristic fantasy. Being able to use chatbots was not a realistic option, no matter the size of the organization.   By [...]

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