June 2020

What Role Do Knowledge Graphs Play For Conversational AI?

2020-06-18T09:36:49+02:00June 18th, 2020|

Communication with customers and suppliers, as well as with employees and interested parties is rapidly shifting towards chatbots and voice assistants, and Conversational AI is really gaining momentum. With Conversational AI gaining more and more momentum, the question now is “how can we create truly meaningful conversations between humans and machines”?      [...]

April 2020

Using Knowledge Graphs To Optimize Chatbot Conversations  

2020-07-01T18:09:36+02:00April 23rd, 2020|

    Chatbots today are already so powerful that they are able to play an essential role in a modern customer service organisation. Nevertheless, sometimes their answers still seem rather awkward. Knowledge Graphs, however, can be used to provide significantly better answers.   Google and Facebook both use them, and numerous other [...]

April 2019

Knowledge Graphs For Successful Customer Service Automation

2020-06-29T11:03:36+02:00April 30th, 2019|

    Not so long ago the idea that artificial intelligence could take on customer service responsibilities was dismissed as science fiction. Using chatbots to solve customer problems was not a realistic option, regardless of the size of the business.     Download our free e-book to learn everything you need to [...]