January 2020

Humans Vs. Machines In The Age Of Customer Experience

2020-01-17T17:54:33+01:00January 17th, 2020|

Today, we undeniably find ourselves in an age of customer experience. In 2020, customer experience should even overtake price and products as the key brand differentiator.   While businesses need to find ways to improve how their customers feel when interacting with them, they also have to overcome technological barriers and find a balance between [...]

September 2019

Conversational AI: Challenges and Opportunities

2019-09-19T15:51:44+02:00September 19th, 2019|

      Juniper Research estimates that eight billion voice assistants will be in use by 2023. If this prediction is correct, it's an impressive number. But in addition to the number of assistants, the quality of the interactions also plays a crucial role.     The Verge magazine got to [...]

Safety of Voice Assistants: What Companies Need To Pay Attention To!

2019-09-05T13:34:28+02:00September 5th, 2019|

    Voice assistants are being used more and more for internal communication in companies as well as in customer service. However, in addition to the many benefits and improvements, the safety of voice assistants is causing concern in many companies.     There is often uncertainty about what data is [...]

August 2019

How To Reduce Your Customer Service Costs

2019-09-16T16:25:05+02:00August 22nd, 2019|

    Online marketing and customer service can very quickly become a costly endeavor. That’s why many businesses are looking for consistent ways to reduce their costs.   Chatbots have risen to fame because of their cool features and their capacities to reduce customer service costs. Chatbots are being used by [...]

July 2019

Essential Elements To Develop A Successful Voice Strategy

2019-10-21T10:25:17+02:00July 9th, 2019|

    No matter in which direction you are looking – marketing, customer service or sales, ‘Voice’ is coming up as one of the trendiest topics right now. This is not surprising as the technology and its infrastructure are growing by the minute.   Voice recognition is reaching levels that were [...]

Customer Service Without Live Chat Is Outdated

2020-04-30T10:22:30+02:00July 2nd, 2019|

Guest post by Florian Fratzscher, freelance writer & digital creative.        Hi, my name is Florian and I am a digital native. Digital natives are people that have been using the internet ever since its inception and are living fully digital lifestyles. For us, the internet is an [...]

May 2019

Customer Service Via Live Chat: Exciting Opportunity For Businesses

2020-04-30T10:25:08+02:00May 7th, 2019|

    Many companies offer customer service via phone, email, and social media. New customer service channels are coming up all the time and it’s important for businesses to find the right ones to interact with their customers and potential customers.   In this article, we are going to look at the benefits [...]

April 2019

Digital Voice Assistants in Customer Service

2019-04-29T09:00:52+02:00April 26th, 2019|

  Customer service is changing at a rapid pace as new technologies are empowering innovative ways of interaction that are becoming the new standard for customers. Only a few years ago technologies like chatbots, voice assistants or other virtual customer support solutions weren’t much more than an interesting idea. By today they have [...]

How Chatbots will Enhance User Experience in 2019

2019-04-19T12:47:36+02:00April 19th, 2019|

Guest post by Raul Harman, Consultant and Editor in Chief at Technivorz    In one of my previous articles for Onlim, I talked about how AI supercharges the digital marketing landscape. And, one of its greatest advantages for online marketers are definitely chatbots.   Gartner predicts that, by 2020, you’ll be more likely to have a conversation with a [...]

March 2019

Common Chatbot Mistakes And How To Avoid Them

2019-03-19T16:47:17+01:00March 19th, 2019|

  Over the next seven years, investments of over $1.25 billion are expected for chatbot development.   With investments that high, the stakes are high as well. Mistakes can be costly and especially when a technology is still relatively new a lot of money can go down the drain pretty quickly [...]

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