July 2019

Essential Elements To Develop A Successful Voice Strategy

By |2019-07-09T16:20:41+02:00July 9th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , |

    No matter in which direction you are looking – marketing, customer service or sales, ‘Voice’ is coming up as one of the trendiest topics right now. This is not surprising as the technology and its infrastructure are growing by the minute.   Voice recognition is reaching levels that were [...]

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Customer Service Without Live Chat Is Outdated

By |2019-07-22T14:08:17+02:00July 2nd, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

Guest post by Florian Fratzscher, freelance writer & digital creative.        Hi, my name is Florian and I am a digital native. Digital natives are people that have been using the internet ever since its inception and are living fully digital lifestyles. For us, the internet is an integral [...]

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May 2019

Customer Service Via Live Chat: Exciting Opportunity For Businesses

By |2019-07-22T14:12:17+02:00May 7th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , |

    Many companies offer customer service via phone, email, and social media. New customer service channels are coming up all the time and it’s important for businesses to find the right ones to interact with their customers and potential customers.   In this article, we are going to look at the benefits [...]

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April 2019

Digital Voice Assistants in Customer Service

By |2019-04-29T09:00:52+02:00April 26th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

  Customer service is changing at a rapid pace as new technologies are empowering innovative ways of interaction that are becoming the new standard for customers. Only a few years ago technologies like chatbots, voice assistants or other virtual customer support solutions weren’t much more than an interesting idea. By today they have [...]

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How Chatbots will Enhance User Experience in 2019

By |2019-04-19T12:47:36+02:00April 19th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

Guest post by Raul Harman, Consultant and Editor in Chief at Technivorz    In one of my previous articles for Onlim, I talked about how AI supercharges the digital marketing landscape. And, one of its greatest advantages for online marketers are definitely chatbots.   Gartner predicts that, by 2020, you’ll be more likely to have a conversation with a [...]

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March 2019

Common Chatbot Mistakes And How To Avoid Them

By |2019-03-19T16:47:17+02:00March 19th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

  Over the next seven years, investments of over $1.25 billion are expected for chatbot development.   With investments that high, the stakes are high as well. Mistakes can be costly and especially when a technology is still relatively new a lot of money can go down the drain pretty quickly [...]

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February 2019

What Makes A Great Customer Service Chatbot?

By |2019-03-18T16:33:43+02:00February 28th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

TWEET THIS     Automating customer communication through chatbots is becoming more and more popular. The digital assistants established themselves to be of great support for customer service.     Download our free e-book to learn everything you need to know about chatbots for your business.   But what makes a great [...]

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January 2019

How Is AI Remodelling The Tourism Industry?

By |2019-02-06T16:46:08+02:00January 31st, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , , |

        Anyone that has ever spoken the words “Hey Siri” or “OK Google” into their phone knows how to use voice assistants. These play an important role in an ongoing technological revolution.   The revolution of digital and artificial intelligence is affecting more and more aspects of our [...]

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Technology Trends for Businesses in 2019

By |2019-01-30T16:41:19+02:00January 8th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , , |

What does the new year hold and what trends should you be aware of in 2019?   Today, we are going to look at technology trends that we believe will make a difference for businesses this year.        Blockchain: Secure & More Efficient Transactions   The blockchain technology is mainly known due to [...]

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December 2018

Adoption, Usage And Potential Of Voice Assistants

By |2018-12-28T15:18:07+02:00December 28th, 2018|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

Voice assistants have become an integral part of our everyday lives. Almost everyone has heard of Siri, Alexa and Co. Ads on different channels from online to print and TV give the impression that the digital assistants have arrived everywhere, and especially at home.     Download our free e-book to learn everything you need [...]

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