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Live Chat Best Practices For Customer Support

By |May 23rd, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

  Not too long ago emails were used as the universal customer support tool. All the while more and more businesses are making a shift towards live chat options on their [...]

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Voice Assistants, Chatbots, and AI – Don’t Miss Out!

By |May 16th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

    The number of devices that are featuring and enabling voice assistants is consistently growing. Experts are expecting a growth of the market for digital assistants of up to $3.6 [...]

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The Benefits Of A Live Chat For Startups And Small Businesses?

By |May 14th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

    You don’t have to be a marketing guru to understand that excellent customer service is one of the most important aspects for the success of a business. Especially for [...]

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Customer Service Via Live Chat: Exciting Opportunity For Businesses

By |May 7th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , |

    Many companies offer customer service via phone, email, and social media. New customer service channels are coming up all the time and it’s important for businesses to find the right ones [...]

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Voice Assistant Statistics 2019

By |May 3rd, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

  How popular are voice assistants in 2019? This article gives you an up-to-date overview of the market development and usage habits with a special focus on Voice Commerce.     [...]

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Knowledge Graphs For Successful Customer Service Automation

By |April 30th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , |

    Not so long ago the idea that artificial intelligence could take on customer service responsibilities was dismissed as science fiction. Using chatbots to solve customer problems was not a realistic option, [...]

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