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E-Commerce Chatbots: How To Increase Sales & Retention
From the first contact with a company to the final purchase, a user goes through numerous steps in which he gathers information about your company and your offer and compares you [...]
The Growing Impact of AI on the Banking Industry
Guest post by Raul Harman, Consultant and Editor in Chief at Technivorz. A recent research study shows that artificial intelligence is going to help financial institutions save $1 trillion in project cost savings. According [...]
Essential Elements To Develop A Successful Voice Strategy
No matter in which direction you are looking – marketing, customer service or sales, ‘Voice’ is coming up as one of the trendiest topics right now. This is not [...]
4 Ways To Reduce Cart Abandonment With Chatbots
The online shopping industry is still booming. In 2018, the global e-commerce market grew by 18 percent. This trend continues. Despite the rising sales figures, e-commerce still has a major [...]
Customer Service Without Live Chat Is Outdated
Guest post by Florian Fratzscher, freelance writer & digital creative. Hi, my name is Florian and I am a digital native. Digital natives are people that have been [...]
5 Reasons Why Chatbots Fail
Although more and more companies are using chatbots in their customer service, this does not imply that all of them are improving customer satisfaction and user experience. [...]