Onlim Blog

Updates and insights from Onlim about chatbots, voice assistants and automated communication.

What is Conversational AI?

May 12th, 2023|artificial intelligence, Automatisierung, Chatbots & AI, ChatGPT, conversational ai, conversational ai in customer service|

Conversational AI refers to technologies such as chatbots or virtual agents that interact with users in natural language. They are based on extensive data sets, use Machine Learning (ML) and process natural language to enable human-like communication. Systems based on conversational AI are able to process written or spoken text input. Which technologies form the basis of Conversational AI? Conversational AI is based on Natural Language Processing (NLP) and thus also on Machine Learning (ML). These basic technical components of Conversational AI enable natural language processing, -understanding and -generation. Natural Language Processing (NLP) Natural Language Processing is a method for analysing natural language via machine learning. NLP comprises four steps: input generation, input analysis, output generation and reinforcement learning. Unstructured data is converted into a format that [...]

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What are chatbots and how do they work?

November 23rd, 2023|chatbots|

In recent years, the term "chatbot" has gained increasing significance, particularly due to the growing interest in artificial intelligence and automated systems. Especially since the hype around advanced models like ChatGPT, many people have become familiar with the term. [...]

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