Blog2020-09-08T15:46:35+02:00

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Updates and insights from
Onlim worth reading

Chatbots For Energy Providers: Transform Your Customer Service!

From updates about your order status to help with choosing the right product: When you think of chatbots, you probably think of use cases for eCommerce. Chatbots are, however, suitable for a wide variety of industries, and most of the time it doesn't depend so much on the industry, [...]

By |October 22nd, 2020|Categories: Automation, Chatbots & AI|Tags: , , , , , |Comments Off on Chatbots For Energy Providers: Transform Your Customer Service!

5 Customer Service Lessons From 2020

2020 has been an extremely unusual year. The world of business has been forced to adapt in so many areas. One of those is customer service — so what customer service lessons have we learned during the COVID-19 pandemic? Here are five you should know. Customer service has always [...]

By |October 2nd, 2020|Categories: AI|Tags: , , |Comments Off on 5 Customer Service Lessons From 2020

5 Reasons Why Chatbots Need a Strong Knowledge Base

Guest post by Srushti Shah, Digital Marketer.  Most chatbot conversations start a simple “Hi”. However, as they progress, the conversation often takes a semantically difficult and sophisticated tone. Users start shooting complex questions infested with urban slang and jargon that can leave a chatbot dizzy with confusion (if it [...]

By |September 25th, 2020|Categories: Automation, Chatbots & AI|Tags: , , , |Comments Off on 5 Reasons Why Chatbots Need a Strong Knowledge Base

From Knowledge Databases To Knowledge Graphs And Conversational AI

How to leverage your company data effectively in times of digital transformation and make it available through Conversational AI!    "Onlim Assistant, what do our current sales figures look like?" “In the last quarter the company made 10.4 million Euros. That’s 10% more than in the previous quarter and [...]

By |September 18th, 2020|Categories: Automation, Chatbots & AI|Tags: , , , , , , |Comments Off on From Knowledge Databases To Knowledge Graphs And Conversational AI
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