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Humans Vs. Machines In The Age Of Customer Experience
Today, we undeniably find ourselves in an age of customer experience. In 2020, customer experience should even overtake price and products as the key brand differentiator. While businesses need to find ways to improve [...]
5 Relevant Chatbot Trends Of 2020
Just a few years ago the idea that artificial intelligence would be able to help customers with their questions and problems could still be called a futuristic fantasy. Being able to use algorithms and software [...]
European Chatbot & AI Conferences 2020
What are the best events to keep up with chatbots and AI in 2020? Where's the best place to meet with like-minded chatbot and AI experts? We have put together the most exciting European chatbot [...]
What is Robotic Process Automation (RPA) and how does it work?
The development of robotic technologies has reached a state where its influence is becoming quite apparent in the way businesses are running their processes. That’s why topics like digitalization, automation, and artificial intelligence are [...]
Overcome The Problem Of Voice Discovery – Strategies For A Voice-First Future
We are on the brink of entering a new technological era. A time where we will move beyond the need to use text interfaces to communicate with computers and instead, we [...]
Chatbot Analytics — How To Measure The Success Of Your Chatbot
Your chatbot is built. You already have the first users. But do you know how successful your chatbot is? The implementation and launch of a chatbot are only the beginning. Once you [...]