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Live Chat Best Practices For Customer Support
Not too long ago emails were used as the universal customer support tool. All the while more and more businesses are making a shift towards live chat options on their [...]
Voice Assistants, Chatbots, and AI – Don’t Miss Out!
The number of devices that are featuring and enabling voice assistants is consistently growing. Experts are expecting a growth of the market for digital assistants of up to $3.6 [...]
The Benefits Of A Live Chat For Startups And Small Businesses?
You don’t have to be a marketing guru to understand that excellent customer service is one of the most important aspects for the success of a business. Especially for [...]
Customer Service Via Live Chat: Exciting Opportunity For Businesses
Many companies offer customer service via phone, email, and social media. New customer service channels are coming up all the time and it’s important for businesses to find the right ones [...]
Voice Assistant Statistics 2019
How popular are voice assistants in 2019? This article gives you an up-to-date overview of the market development and usage habits with a special focus on Voice Commerce. [...]
Knowledge Graphs For Successful Customer Service Automation
Not so long ago the idea that artificial intelligence could take on customer service responsibilities was dismissed as science fiction. Using chatbots to solve customer problems was not a realistic option, [...]