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Chatbots For Energy Providers: Transform Your Customer Service!
From updates about your order status to help with choosing the right product: When you think of chatbots, you probably think of use cases for eCommerce. Chatbots are, however, suitable for a wide variety of industries, and most of the time it doesn't depend so much on the industry, [...]
5 Customer Service Lessons From 2020
2020 has been an extremely unusual year. The world of business has been forced to adapt in so many areas. One of those is customer service — so what customer service lessons have we learned during the COVID-19 pandemic? Here are five you should know. Customer service has always [...]
5 Reasons Why Chatbots Need a Strong Knowledge Base
Guest post by Srushti Shah, Digital Marketer. Most chatbot conversations start a simple “Hi”. However, as they progress, the conversation often takes a semantically difficult and sophisticated tone. Users start shooting complex questions infested with urban slang and jargon that can leave a chatbot dizzy with confusion (if it [...]
From Knowledge Databases To Knowledge Graphs And Conversational AI
How to leverage your company data effectively in times of digital transformation and make it available through Conversational AI! "Onlim Assistant, what do our current sales figures look like?" “In the last quarter the company made 10.4 million Euros. That’s 10% more than in the previous quarter and [...]