How Artificial Intelligence Is Transforming Customer Service
Without a doubt, artificial intelligence has already made an impact in many industries, including customer service. With more and more businesses installing chatbots on their websites and automating their data analysis among other things, AI solutions are definitely becoming [...]
Boost Customer Loyalty with These Conversational Marketing Strategies
Nowadays, there is no such thing as pure marketing. Rather, there is content marketing, email marketing, influencer marketing, social media marketing, conversational marketing, and many more. Marketing techniques are becoming increasingly better tuned and focused, with new methods and [...]
Chatbot Development: The Complete Guide for Business in 2022
What Do Customers Expect from Business in 2022? Among the main customer expectations in 2022 are the usual hopes for a good quality product or service, value for money, and, most importantly, top-level service. The customer won't care if [...]
Redefining The Customer Experience In Pandemic Times
Guest post by Ashley Lipman. The recent Covid-19 pandemic has led to many changes around the world. In addition to the obvious health impacts of the virus, it has led to a change in the customer experience that companies [...]
5 Customer Service Lessons From 2020
2020 has been an extremely unusual year. The world of business has been forced to adapt in so many areas. One of those is customer service — so what customer service lessons have we learned during the COVID-19 pandemic? [...]
Humans Vs. Machines In The Age Of Customer Experience
Today, we undeniably find ourselves in an age of customer experience. In 2020, customer experience should even overtake price and products as the key brand differentiator. While businesses need to find ways to improve how their customers feel when [...]
