HOW YOU BENEFIT FROM CONVERSATIONAL AI IN CUSTOMER SERVICE
Efficient & personalized service
Relieve your customer service team from typical, repetitive requests that cause high efforts with automated 24/7 service, increase your first resolution rate, reduce the average handling time and increase customer and employee satisfaction at the same time.
Connection to your systems
In addition to FAQs, Onlim’s chatbots and voice assistants can answer complex questions by connecting to your own data sources, such as CRM tools or knowledge bases, and by saving data to your systems, they can also massively reduce your administrative overhead.
Onlim’s platform also includes a live chat function. Chatbots can hand over the conversation to helpdesk staff at any time. The dialogs can be assigned to experts (skill-based routing) and, of course, evaluated with our GDPR compliant analytics tool.