AUTOMATED CUSTOMER COMMUNICATION

Better customer service, lower costs!

HOW YOU BENEFIT FROM CONVERSATIONAL
AI IN CUSTOMER SERVICE

Efficient & personalized service

Relieve your customer service team from typical, repetitive requests that cause high efforts with automated 24/7 service, increase your first resolution rate, reduce the average handling time and increase customer and employee satisfaction at the same time.

Connection to your systems

In addition to FAQs, Onlim’s chatbots and voice assistants can answer complex questions by connecting to your own data sources, such as CRM tools or knowledge bases, and by saving data to your systems, they can also massively reduce your administrative overhead.

LiveChat integration

Onlim’s platform also includes a live chat function. Chatbots can hand over the conversation to helpdesk staff at any time. The dialogs can be assigned to experts (skill-based routing) and, of course, evaluated with our GDPR compliant analytics tool.

Some examples of our industry connections

Feratel
OeHV2
Outdooractive
Verkehrsauskunft-Oesterreich
Microsoft-Sharepoint
Zandesk
iET
DeepL

MORE KNOWLEDGE. BETTER CONVERSATIONS

Automated communication with Conversational AI!

Learn how exactly you can benefit from our Conversational AI platform.