AUTOMATED CUSTOMER COMMUNICATION
Better customer service, lower costs!
Do you have to manage a high contact volume, would you like to provide personalized, consistent service and at the same time improve your customer experience across relevant channels?
Onlim’s chatbots and voice assistants provide reliable availability, simplify complex customer processes, solve customer problems around the clock and relieve your customer service team.
HOW YOU BENEFIT FROM CONVERSATIONAL
AI IN CUSTOMER SERVICE
Efficient & personalized service
Relieve your customer service team from typical, repetitive requests that cause high efforts with automated 24/7 service, increase your first resolution rate, reduce the average handling time and increase customer and employee satisfaction at the same time.
Connection to your systems
In addition to FAQs, Onlim’s chatbots and voice assistants can answer complex questions by connecting to your own data sources, such as CRM tools or knowledge bases, and by saving data to your systems, they can also massively reduce your administrative overhead.
LiveChat integration
Onlim’s platform also includes a live chat function. Chatbots can hand over the conversation to helpdesk staff at any time. The dialogs can be assigned to experts (skill-based routing) and, of course, evaluated with our GDPR compliant analytics tool.
Some examples of our industry connections
