AUTOMATED CUSTOMER COMMUNICATION

Better customer service, lower costs!

Do you have to manage a high contact volume, would you like to provide personalized, consistent service and at the same time improve your customer experience across relevant channels?

Onlim’s chatbots and voice assistants provide reliable availability, simplify complex customer processes, solve customer problems around the clock and relieve your customer service team. 

Customer-Service

Leading brands that trust us

HOW YOU BENEFIT FROM CONVERSATIONAL AI IN CUSTOMER SERVICE

Efficient & personalized service

Relieve your customer service team from typical, repetitive requests that cause high efforts with automated 24/7 service, increase your first resolution rate, reduce the average handling time and increase customer and employee satisfaction at the same time.

Connection to your systems

In addition to FAQs, Onlim’s chatbots and voice assistants can answer complex questions by connecting to your own data sources, such as CRM tools or knowledge bases, and by saving data to your systems, they can also massively reduce your administrative overhead.

LiveChat integration

Onlim’s platform also includes a live chat function. Chatbots can hand over the conversation to helpdesk staff at any time. The dialogs can be assigned to experts (skill-based routing) and, of course, evaluated with our GDPR compliant analytics tool.

HOW YOU BENEFIT FROM CONVERSATIONAL
AI IN CUSTOMER SERVICE

Efficient & personalized service

Relieve your customer service team from typical, repetitive requests that cause high efforts with automated 24/7 service, increase your first resolution rate, reduce the average handling time and increase customer and employee satisfaction at the same time.

Connection to your systems

In addition to FAQs, Onlim’s chatbots and voice assistants can answer complex questions by connecting to your own data sources, such as CRM tools or knowledge bases, and by saving data to your systems, they can also massively reduce your administrative overhead.

LiveChat integration

Onlim’s platform also includes a live chat function. Chatbots can hand over the conversation to helpdesk staff at any time. The dialogs can be assigned to experts (skill-based routing) and, of course, evaluated with our GDPR compliant analytics tool.

OUR CONVERSATIONAL AI PLATFORM

The Onlim platform at a glance

  • Multichannel text/voice platform
  • Full customer service integration
  • Own AI for better dialogues
  • Industry-specific conversation modules and templates
  • Connection to internal & external data sources
  • Easy handling / no-code platform

Multikanal Plattform

Some examples of our industry connections

Feratel
OeHV2
Outdooractive
Verkehrsauskunft-Oesterreich
Microsoft-Sharepoint
Zandesk
iET
DeepL

MORE KNOWLEDGE. BETTER CONVERSATIONS.

Automated communication with Conversational AI!

Automated communication with Conversational AI!

Learn how exactly you can benefit from our Conversational AI platform.