May 2020

How to Create Engaging and Compelling Chatbot Scripts

2020-06-16T14:57:10+02:00May 28th, 2020|

Guest post by Erica Sunarjo, writer and blogger.   While still in their toddler years, chatbots are becoming commonplace. Why? Because one of the driving forces of marketing and CRM today is to have more conversations with customers. Conversation can create a closer “relationship” between a customer and a brand, even if it is [...]

6 Reasons Small Businesses Can’t Ignore AI Any Longer

2020-06-17T10:01:42+02:00May 15th, 2020|

Guest post by Michael Deane.   Using AI to automate and advance business processes is no longer a privilege of the rich and strong - even small businesses can now afford powerful AI tools to earn themselves a competitive edge over their competitors.   And even though many business owners dismiss such solutions, fearing [...]

Chatbot FAQs – The Most Common Chatbot Questions Answered!

2020-07-01T17:14:38+02:00May 8th, 2020|

Over the past couple of years, we have implemented more than 60 successful chatbot projects for medium and large-sized businesses from various industries ranging from energy, tourism, financial service providers, education to IT service help desks and more. Our team quickly noticed that there are certain questions that potential and existing customers ask over and [...]

April 2020

Using Knowledge Graphs To Optimize Chatbot Conversations  

2020-07-01T18:09:36+02:00April 23rd, 2020|

    Chatbots today are already so powerful that they are able to play an essential role in a modern customer service organisation. Nevertheless, sometimes their answers still seem rather awkward. Knowledge Graphs, however, can be used to provide significantly better answers.   Google and Facebook both use them, and numerous other [...]

March 2020

Conversational AI (Part 2) – What Does The Future Hold In Store? 

2020-06-23T09:23:37+02:00March 19th, 2020|

Picking up from where we left off with part one of this blog series - "Conversational AI - What Is It & Where Are We At Today?", here are the most important benefits, challenges and limitations and our thoughts on the future of Conversational AI.      Important benefits of Conversational AI   These [...]

Conversational AI (Part 1) – What Is It & Where Are We At Today? 

2020-07-01T18:14:53+02:00March 12th, 2020|

“Conversational AI” is a term that has been gaining momentum in the context of chatbots and voice assistants over the past few years. But what does it mean exactly? What advantages does Conversational AI have for businesses and how can we make use of this technology?   In this article, we want to investigate [...]

February 2020

The Internet of Voice Is Coming (Part 2) – Why You Need To Act Now

2020-06-23T09:26:52+02:00February 20th, 2020|

Picking up from where we left off with part one of the Internet of Voice, here is what will shape the success of your company during this new era of voice.      From 10 to 3-4: Recommended providers replace Google’s page 1   In the sector of voice search, new competition arises: while [...]

The Internet of Voice Is Coming (Part 1) – Is Your Company Ready?

2020-06-23T09:27:40+02:00February 12th, 2020|

“Alexa, which trains are going from Vienna Central Station to Linz Central Station tomorrow morning?”   “Tomorrow, the train Westbahn WB 906 is departing from Vienna Central Station at 8:42 – arrival at Linz Central Station is at 9:56. Or the train Railjet RJX 262 at 8:30 from Vienna Central Station – arrival at [...]

Chatbots: Changing the Way We Work

2020-06-23T09:28:33+02:00February 4th, 2020|

Guest post by Henry Garrett, technology and marketing enthusiast.   Experts predict that by the end of 2020, the average person will have more regular interactions with a chatbot than they will with their spouse, proving chatbots are becoming a prominent part of both our work and personal lives.     With the improved [...]

January 2020

Technology Trends for Businesses in 2020

2020-06-23T09:30:25+02:00January 29th, 2020|

What does this year hold for companies and what technology trends should you be aware of? Here are some of the most important technology trends that we believe will make a difference for businesses this year.      Practical blockchain While blockchain has been around for a few years, the technology's commercial deployment and [...]

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