April 2019

How Chatbots will Enhance User Experience in 2019

By |2019-04-19T12:47:36+02:00April 19th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

Guest post by Raul Harman, Consultant and Editor in Chief at Technivorz    In one of my previous articles for Onlim, I talked about how AI supercharges the digital marketing landscape. And, one of its greatest advantages for online marketers are definitely chatbots.   Gartner predicts that, by 2020, you’ll be more likely to have a conversation with a [...]

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Why Do Businesses Need Multichannel Customer Service?

By |2019-04-16T14:57:05+02:00April 16th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

  Communication channels in the digital age are growing day by day. In addition to traditional ways such as a letter, telephone or e-mail, social media, chatbots or messenger services are part of numerous other communication channels that can be used not only privately but also by companies.   In addition, [...]

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How Do Machines Learn To Understand Natural Language?

By |2019-04-10T11:30:33+02:00April 10th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

    In the 90ties machine learning has been described by Arthur Samuel as a computer’s capacity to learn independently, without the need for added code through human input.   A computer or algorithm is learning based on its own experiences whilst processing specific tasks. With added repetitions and/or new data, [...]

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The Huge Potential Of Chatbots For The Hospitality Industry

By |2019-04-04T14:31:28+02:00April 4th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , |

  More and more industries use chatbots and automated systems to communicate with customers and enhance customer experience. Especially for the hospitality industry, the potential use cases of chatbots are numerous. The benefits of handing over repetitive and often very similar conversations to digital assistants are obvious: Supporting own employees, access to a [...]

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What Does The Voice Revolution Mean For Businesses?

By |2019-04-02T15:14:07+02:00April 2nd, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

  Have you heard of the "voice revolution" before and maybe wondered what this means? Should you start thinking about the consequences for your business?   In this article, we'll explain what the voice revolution is all about and what impact it has on your business.     What’s the “Voice [...]

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March 2019

Expert Tips For A Successful Customer Service Chatbot

By |2019-03-29T14:58:59+02:00March 29th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

    Artificial intelligence in the form of chatbots or voice assistants is more and more finding its way into customer communication. They provide enormous support in customer service and can be implemented in different industries helping with numerous use cases. So what should be considered when implementing a customer service chatbot? Are [...]

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Artificial Intelligence vs. Machine Learning vs. NLP

By |2019-03-26T15:34:24+02:00March 26th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

      It can be more challenging to fully understand the different domains of artificial intelligence, the ongoing developments, and what the different abbreviations actually mean, than grasping the basics of the technology itself.   You can hear everywhere that artificial intelligence, machine learning and natural language processing (NLP) are [...]

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AI As A Steppingstone For Digital Transformation

By |2019-03-25T08:05:05+02:00March 21st, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

  Is your company ready for Digital Transformation? Digital transformation projects are becoming increasingly important. Companies get the feeling that they have to do something to keep up with the rapid changes, but knowing where and how to start seems to be a challenge.   etventure's Digital Transformation 2018 study concludes [...]

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Common Chatbot Mistakes And How To Avoid Them

By |2019-03-19T16:47:17+02:00March 19th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

  Over the next seven years, investments of over $1.25 billion are expected for chatbot development.   With investments that high, the stakes are high as well. Mistakes can be costly and especially when a technology is still relatively new a lot of money can go down the drain pretty quickly [...]

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5 Successful Examples of Conversational Marketing

By |2019-03-12T11:52:51+02:00March 12th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , , |

Guest post by Nina Ritz, technical researcher & writer with DesignRush.   TWEET THIS:         Conversational marketing is a form of b2c and b2b communication conducted in real time via a variety of online channels. In contrast to other forms of marketing communication such as email, conversational marketing [...]

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