April 2020

Why Google Assistant Is Leading The Voice Assistant Race

2020-06-23T09:21:44+02:00April 2nd, 2020|

Many companies that are just diving deeper into the topic of voice including the Internet of Voice, voice assistants, voice bots and so on ask themselves which platform they should get started on. Ideally, you should be represented on all major platforms, however, if you have to choose, we currently recommend to invest in [...]

January 2020

Humans Vs. Machines In The Age Of Customer Experience

2020-06-23T08:54:55+02:00January 17th, 2020|

Today, we undeniably find ourselves in an age of customer experience. In 2020, customer experience should even overtake price and products as the key brand differentiator.   While businesses need to find ways to improve how their customers feel when interacting with them, they also have to overcome technological barriers and find a balance [...]

5 Relevant Chatbot Trends Of 2020

2020-06-18T10:49:05+02:00January 9th, 2020|

Just a few years ago the idea that artificial intelligence would be able to help customers with their questions and problems could still be called a futuristic fantasy. Being able to use algorithms and software was not a realistic nor reliable option, no matter the size of the organization.   By now chatbots or [...]

October 2019

The Current Challenges Of Speech Recognition

2020-06-19T10:41:15+02:00October 17th, 2019|

    During the last few years, speech recognition has improved a lot. This can mainly be attributed to the rise of graphics processing and cloud computing, as these have made large data sets widely distributable.   With recent developments, it’s going to be interesting to see how the momentum [...]

September 2019

Safety of Voice Assistants: What Companies Need To Pay Attention To!

2020-06-23T10:51:12+02:00September 5th, 2019|

    Voice assistants are being used more and more for internal communication in companies as well as in customer service. However, in addition to the many benefits and improvements, the safety of voice assistants is causing concern in many companies.     There is often uncertainty about what data [...]

June 2019

Voice Is King – Voice Control Is The New Standard

2020-06-23T17:11:59+02:00June 18th, 2019|

    We are used to typing texts, pushing digital buttons and researching online to find the information we need. But is this really the best and most comfortable way to interact with computers?   Until now this mode of interaction was based on a lack of better options. Computers [...]

Voice Assistants in Marketing Communication

2020-06-23T17:12:50+02:00June 12th, 2019|

    The distribution of voice assistants is increasing at a rapid pace. Juniper Research estimates that eight billion voice assistants will be in use by 2023. The generated revenue is also increasing rapidly. In 2023, around 80 billion dollars are expected to be generated with the help of voice [...]

May 2019

Voice Assistant Statistics 2019

2020-06-23T17:17:15+02:00May 3rd, 2019|

  How popular are voice assistants in 2019? This article gives you an up-to-date overview of the market development and usage habits with a special focus on Voice Commerce.     Download our free e-book to learn everything you need to know about chatbots for your business.      Market [...]

April 2019

Knowledge Graphs For Successful Customer Service Automation

2020-06-29T11:03:36+02:00April 30th, 2019|

    Not so long ago the idea that artificial intelligence could take on customer service responsibilities was dismissed as science fiction. Using chatbots to solve customer problems was not a realistic option, regardless of the size of the business.     Download our free e-book to learn everything you need to [...]

What Does The Voice Revolution Mean For Businesses?

2020-06-23T17:22:19+02:00April 2nd, 2019|

  Have you heard of the "voice revolution" before and maybe wondered what this means? Should you start thinking about the consequences for your business?   In this article, we'll explain what the voice revolution is all about and what impact it has on your business.     What’s the [...]

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