December 2019

What is Robotic Process Automation (RPA) and how does it work?

2019-12-12T14:25:49+01:00December 12th, 2019|

  The development of robotic technologies has reached a state where its influence is becoming quite apparent in the way businesses are running their processes. That’s why topics like digitalization, automation, and artificial intelligence are coming into the spotlight of any modern business strategy. Relating to this, the term robotic process automation (RPA) has been [...]

November 2019

Sentiment Analysis: Enhance Your Chatbot Experience

2019-11-25T13:25:44+01:00November 20th, 2019|

Digital communication technology has become a core aspect of any modern business strategy, as text-based chats are becoming a very convincing and cost-effective option for customer service and are widely preferred by younger generations of customers. For that reason, chatbots have caught a lot of attention from businesses and are an established option for many [...]

What Problems Can Chatbots In Financial Services Solve?

2019-11-14T14:11:04+01:00November 14th, 2019|

    The competition among financial service providers is increasing. New, innovative providers are constantly entering the market. Customer expectations are rising. Especially established banks have a hard time keeping up with the rapid change. They tend to lag behind current technological developments rather than play an active role in shaping [...]

7 Chatbot Mistakes That Will Cost You Conversions

2019-11-06T17:40:40+01:00November 6th, 2019|

Over the years, chatbots have been a buzzword in marketing. These bots have managed to automate sales, customer service, after-sales services, and more.   Chatbots helped businesses gain massive reach, reaching a sophisticated number of users to help solidify marketing efforts. Although there is undoubtedly a lot of potential in this automation tool, one should [...]

October 2019

The Role of Personality & Emotions in Automated Conversations

2019-10-31T16:22:30+01:00October 31st, 2019|

    With the ongoing advancement of automated conversations, it is becoming more important than ever to emphasize the role of personality and emotions in the development of chatbots. Because just like in human conversations, the individual personality traits have a big impact on making a conversation partner feel understood and [...]

Preserving Consumer Trust In The Age Of Chatbots

2019-10-25T09:26:20+02:00October 25th, 2019|

  If you want users to talk to your bot, it is important that they have a basic trust in it. On the one hand, they need to be confident that it can help them with their problems and questions. And on the other hand, they must trust in how their [...]

The Current Challenges Of Speech Recognition

2019-10-17T13:46:46+02:00October 17th, 2019|

    During the last few years, speech recognition has improved a lot. This can mainly be attributed to the rise of graphics processing and cloud computing, as these have made large data sets widely distributable.   With recent developments, it’s going to be interesting to see how the momentum of [...]

3 Tips To Make Your Chatbot Conversations More Engaging

2019-10-09T16:20:21+02:00October 9th, 2019|

  Have you ever become really desperate during a conversation with a chatbot? Unfortunately, this happens very often. Instead of quick and uncomplicated support, the user ends up with a chaotic conversation after which he feels just as lost as before.       Download our free e-book to learn everything you need [...]

AI-driven Customer Communication – Past, Present and Future

2019-12-13T11:40:34+01:00October 4th, 2019|

  Chatbots and AI-driven customer communication are commonplace by now, but it hasn’t always been like this. It took a few decades for AI to reach its current capacities.   Recent developments are more than promising and today, chatbots and AI are on the rise in an attempt to simplify customer [...]

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