May 2019

Voice Assistants, Chatbots, and AI – Don’t Miss Out!

By |2019-05-22T05:45:12+02:00May 16th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

    The number of devices that are featuring and enabling voice assistants is consistently growing. Experts are expecting a growth of the market for digital assistants of up to $3.6 billion until 2020. This definitely reminds us of other life-changing technologies like the social web.   With the creation of [...]

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April 2019

Knowledge Graphs For Successful Customer Service Automation

By |2019-05-03T08:37:48+02:00April 30th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , |

    Not so long ago the idea that artificial intelligence could take on customer service responsibilities was dismissed as science fiction. Using chatbots to solve customer problems was not a realistic option, regardless of the size of the business.     Download our free e-book to learn everything you need to know [...]

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Digital Voice Assistants in Customer Service

By |2019-04-29T09:00:52+02:00April 26th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

  Customer service is changing at a rapid pace as new technologies are empowering innovative ways of interaction that are becoming the new standard for customers. Only a few years ago technologies like chatbots, voice assistants or other virtual customer support solutions weren’t much more than an interesting idea. By today they have [...]

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Chatbots For Hotels: Here’s How You Enhance Your Guest Experience

By |2019-04-29T08:51:42+02:00April 24th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , |

    The tourism industry and especially hotels are seeing chatbots becoming one of the most important trends of 2019. There are multiple reasons for this chatbot boom and the huge benefit of using chatbots and voice assistants for hotel guests is certainly one of the most important ones.     Download our free e-book [...]

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How Chatbots will Enhance User Experience in 2019

By |2019-04-19T12:47:36+02:00April 19th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

Guest post by Raul Harman, Consultant and Editor in Chief at Technivorz    In one of my previous articles for Onlim, I talked about how AI supercharges the digital marketing landscape. And, one of its greatest advantages for online marketers are definitely chatbots.   Gartner predicts that, by 2020, you’ll be more likely to have a conversation with a [...]

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How Do Machines Learn To Understand Natural Language?

By |2019-04-10T11:30:33+02:00April 10th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

    In the 90ties machine learning has been described by Arthur Samuel as a computer’s capacity to learn independently, without the need for added code through human input.   A computer or algorithm is learning based on its own experiences whilst processing specific tasks. With added repetitions and/or new data, [...]

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The Huge Potential Of Chatbots For The Hospitality Industry

By |2019-04-04T14:31:28+02:00April 4th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , |

  More and more industries use chatbots and automated systems to communicate with customers and enhance customer experience. Especially for the hospitality industry, the potential use cases of chatbots are numerous. The benefits of handing over repetitive and often very similar conversations to digital assistants are obvious: Supporting own employees, access to a [...]

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What Does The Voice Revolution Mean For Businesses?

By |2019-04-02T15:14:07+02:00April 2nd, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

  Have you heard of the "voice revolution" before and maybe wondered what this means? Should you start thinking about the consequences for your business?   In this article, we'll explain what the voice revolution is all about and what impact it has on your business.     What’s the “Voice [...]

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March 2019

Expert Tips For A Successful Customer Service Chatbot

By |2019-03-29T14:58:59+02:00March 29th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

    Artificial intelligence in the form of chatbots or voice assistants is more and more finding its way into customer communication. They provide enormous support in customer service and can be implemented in different industries helping with numerous use cases. So what should be considered when implementing a customer service chatbot? Are [...]

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Artificial Intelligence vs. Machine Learning vs. NLP

By |2019-03-26T15:34:24+02:00March 26th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

      It can be more challenging to fully understand the different domains of artificial intelligence, the ongoing developments, and what the different abbreviations actually mean, than grasping the basics of the technology itself.   You can hear everywhere that artificial intelligence, machine learning and natural language processing (NLP) are [...]

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