May 2019

Voice Assistants, Chatbots, and AI – Don’t Miss Out!

By |2019-05-22T05:45:12+02:00May 16th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

    The number of devices that are featuring and enabling voice assistants is consistently growing. Experts are expecting a growth of the market for digital assistants of up to $3.6 billion until 2020. This definitely reminds us of other life-changing technologies like the social web.   With the creation of [...]

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Voice Assistant Statistics 2019

By |2019-05-15T07:30:49+02:00May 3rd, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

  How popular are voice assistants in 2019? This article gives you an up-to-date overview of the market development and usage habits with a special focus on Voice Commerce.     Download our free e-book to learn everything you need to know about chatbots for your business.      Market shares [...]

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April 2019

Knowledge Graphs For Successful Customer Service Automation

By |2019-05-03T08:37:48+02:00April 30th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , |

    Not so long ago the idea that artificial intelligence could take on customer service responsibilities was dismissed as science fiction. Using chatbots to solve customer problems was not a realistic option, regardless of the size of the business.     Download our free e-book to learn everything you need to know [...]

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Digital Voice Assistants in Customer Service

By |2019-04-29T09:00:52+02:00April 26th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

  Customer service is changing at a rapid pace as new technologies are empowering innovative ways of interaction that are becoming the new standard for customers. Only a few years ago technologies like chatbots, voice assistants or other virtual customer support solutions weren’t much more than an interesting idea. By today they have [...]

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Chatbots For Hotels: Here’s How You Enhance Your Guest Experience

By |2019-04-29T08:51:42+02:00April 24th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , |

    The tourism industry and especially hotels are seeing chatbots becoming one of the most important trends of 2019. There are multiple reasons for this chatbot boom and the huge benefit of using chatbots and voice assistants for hotel guests is certainly one of the most important ones.     Download our free e-book [...]

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How Chatbots will Enhance User Experience in 2019

By |2019-04-19T12:47:36+02:00April 19th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

Guest post by Raul Harman, Consultant and Editor in Chief at Technivorz    In one of my previous articles for Onlim, I talked about how AI supercharges the digital marketing landscape. And, one of its greatest advantages for online marketers are definitely chatbots.   Gartner predicts that, by 2020, you’ll be more likely to have a conversation with a [...]

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Why Do Businesses Need Multichannel Customer Service?

By |2019-04-16T14:57:05+02:00April 16th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

  Communication channels in the digital age are growing day by day. In addition to traditional ways such as a letter, telephone or e-mail, social media, chatbots or messenger services are part of numerous other communication channels that can be used not only privately but also by companies.   In addition, [...]

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The Huge Potential Of Chatbots For The Hospitality Industry

By |2019-04-04T14:31:28+02:00April 4th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , |

  More and more industries use chatbots and automated systems to communicate with customers and enhance customer experience. Especially for the hospitality industry, the potential use cases of chatbots are numerous. The benefits of handing over repetitive and often very similar conversations to digital assistants are obvious: Supporting own employees, access to a [...]

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What Does The Voice Revolution Mean For Businesses?

By |2019-04-02T15:14:07+02:00April 2nd, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

  Have you heard of the "voice revolution" before and maybe wondered what this means? Should you start thinking about the consequences for your business?   In this article, we'll explain what the voice revolution is all about and what impact it has on your business.     What’s the “Voice [...]

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March 2019

Which Advancements Can We Expect From Voice Assistants This Year?

By |2019-03-07T20:49:29+02:00March 7th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , |

  Which developments we can expect in the area of voice assistants this year?   This article summarizes capabilities, developments and trends for voice assistants.     1. Personalized Conversation   In the early days of chatbots, the initial goal was to be able to understand what users say. After overcoming [...]

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