September 2019

Conversational AI: Challenges and Opportunities

By |2019-09-19T15:51:44+02:00September 19th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

      Juniper Research estimates that eight billion voice assistants will be in use by 2023. If this prediction is correct, it's an impressive number. But in addition to the number of assistants, the quality of the interactions also plays a crucial role.     The Verge magazine got to [...]

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Safety of Voice Assistants: What Companies Need To Pay Attention To!

By |2019-09-05T13:34:28+02:00September 5th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , |

    Voice assistants are being used more and more for internal communication in companies as well as in customer service. However, in addition to the many benefits and improvements, the safety of voice assistants is causing concern in many companies.     There is often uncertainty about what data is [...]

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July 2019

3 Brands That Successfully Use Voice Technology

By |2019-07-31T15:26:43+02:00July 31st, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , |

Guest post by Natasha Lane.     As voice assistants continue to proliferate in homes and offices, and people get increasingly comfortable with them, voice technology is opening the doors to a new era of business. Whether it’s for marketing, sales, or customer service, the technology presents an improvement to the customer journey [...]

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Tips To Successfully Implement A Voice Strategy

By |2019-07-31T13:46:03+02:00July 24th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

    It’s not an easy task for businesses to face the up and coming topic of voice. Quite understandably, as it is so diverse and covers a vast range of possible applications.   This versatility calls for a thorough look at the possibilities and necessities that arise when familiarizing yourself with this [...]

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Essential Elements To Develop A Successful Voice Strategy

By |2019-07-09T16:20:41+02:00July 9th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , |

    No matter in which direction you are looking – marketing, customer service or sales, ‘Voice’ is coming up as one of the trendiest topics right now. This is not surprising as the technology and its infrastructure are growing by the minute.   Voice recognition is reaching levels that were [...]

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June 2019

5 Reasons Why Chatbots Fail

By |2019-06-27T11:01:02+02:00June 27th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

      Although more and more companies are using chatbots in their customer service, this does not imply that all of them are improving customer satisfaction and user experience.   On the contrary. You often read about experiences in which a user receives incorrect answers. Either they get repetitive messages [...]

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How Natural Language Processing Is Being Used Today

By |2019-06-25T09:34:57+02:00June 25th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , , |

Guest post by Drew Page, content marketing specialist at CleverTap.   Can your child perform trillions of computations per second?   Well, even the world’s fastest supercomputer (who can compute trillions of computations per second) would barely be able to understand what your child is saying.   But the field of natural language processing is [...]

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Voice Is King – Voice Control Is The New Standard

By |2019-06-18T17:04:08+02:00June 18th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , |

    We are used to typing texts, pushing digital buttons and researching online to find the information we need. But is this really the best and most comfortable way to interact with computers?   Until now this mode of interaction was based on a lack of better options. Computers used [...]

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Voice Assistants in Marketing Communication

By |2019-06-12T18:14:24+02:00June 12th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , |

    The distribution of voice assistants is increasing at a rapid pace. Juniper Research estimates that eight billion voice assistants will be in use by 2023. The generated revenue is also increasing rapidly. In 2023, around 80 billion dollars are expected to be generated with the help of voice assistants. [...]

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May 2019

How To Provide Great Customer Service In The Digital Age?

By |2019-07-08T12:13:41+02:00May 27th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

      What do customers want? And how can you offer extraordinary customer service in the digital age? There are already numerous studies that deal with these topics.   In this article, we will discuss the most important findings and provide you some tips on how to improve your customer [...]

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