July 2019

Essential Elements To Develop A Successful Voice Strategy

By |2019-07-09T16:20:41+02:00July 9th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , |

    No matter in which direction you are looking – marketing, customer service or sales, ‘Voice’ is coming up as one of the trendiest topics right now. This is not surprising as the technology and its infrastructure are growing by the minute.   Voice recognition is reaching levels that were [...]

Comments Off on Essential Elements To Develop A Successful Voice Strategy

June 2019

5 Reasons Why Chatbots Fail

By |2019-06-27T11:01:02+02:00June 27th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

      Although more and more companies are using chatbots in their customer service, this does not imply that all of them are improving customer satisfaction and user experience.   On the contrary. You often read about experiences in which a user receives incorrect answers. Either they get repetitive messages [...]

Comments Off on 5 Reasons Why Chatbots Fail

How Natural Language Processing Is Being Used Today

By |2019-06-25T09:34:57+02:00June 25th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , , |

Guest post by Drew Page, content marketing specialist at CleverTap.   Can your child perform trillions of computations per second?   Well, even the world’s fastest supercomputer (who can compute trillions of computations per second) would barely be able to understand what your child is saying.   But the field of natural language processing is [...]

Comments Off on How Natural Language Processing Is Being Used Today

Voice Is King – Voice Control Is The New Standard

By |2019-06-18T17:04:08+02:00June 18th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , |

    We are used to typing texts, pushing digital buttons and researching online to find the information we need. But is this really the best and most comfortable way to interact with computers?   Until now this mode of interaction was based on a lack of better options. Computers used [...]

Comments Off on Voice Is King – Voice Control Is The New Standard

Voice Assistants in Marketing Communication

By |2019-06-12T18:14:24+02:00June 12th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , |

    The distribution of voice assistants is increasing at a rapid pace. Juniper Research estimates that eight billion voice assistants will be in use by 2023. The generated revenue is also increasing rapidly. In 2023, around 80 billion dollars are expected to be generated with the help of voice assistants. [...]

Comments Off on Voice Assistants in Marketing Communication

May 2019

How To Provide Great Customer Service In The Digital Age?

By |2019-07-08T12:13:41+02:00May 27th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

      What do customers want? And how can you offer extraordinary customer service in the digital age? There are already numerous studies that deal with these topics.   In this article, we will discuss the most important findings and provide you some tips on how to improve your customer [...]

Comments Off on How To Provide Great Customer Service In The Digital Age?

Voice Assistants, Chatbots, and AI – Don’t Miss Out!

By |2019-07-02T14:19:22+02:00May 16th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

    The number of devices that are featuring and enabling voice assistants is consistently growing. Experts are expecting a growth of the market for digital assistants of up to $3.6 billion until 2020. This definitely reminds us of other life-changing technologies like the social web.   With the creation of [...]

Comments Off on Voice Assistants, Chatbots, and AI – Don’t Miss Out!

Voice Assistant Statistics 2019

By |2019-05-15T07:30:49+02:00May 3rd, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

  How popular are voice assistants in 2019? This article gives you an up-to-date overview of the market development and usage habits with a special focus on Voice Commerce.     Download our free e-book to learn everything you need to know about chatbots for your business.      Market shares [...]

Comments Off on Voice Assistant Statistics 2019

April 2019

Knowledge Graphs For Successful Customer Service Automation

By |2019-05-03T08:37:48+02:00April 30th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , |

    Not so long ago the idea that artificial intelligence could take on customer service responsibilities was dismissed as science fiction. Using chatbots to solve customer problems was not a realistic option, regardless of the size of the business.     Download our free e-book to learn everything you need to know [...]

Comments Off on Knowledge Graphs For Successful Customer Service Automation

Digital Voice Assistants in Customer Service

By |2019-04-29T09:00:52+02:00April 26th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

  Customer service is changing at a rapid pace as new technologies are empowering innovative ways of interaction that are becoming the new standard for customers. Only a few years ago technologies like chatbots, voice assistants or other virtual customer support solutions weren’t much more than an interesting idea. By today they have [...]

Comments Off on Digital Voice Assistants in Customer Service
Load More Posts
We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy. Okay, thanks