February 2020

The Internet of Voice Is Coming (Part 2) – Why You Need To Act Now

2020-02-20T08:09:46+01:00February 20th, 2020|

Picking up from where we left off with part one of the Internet of Voice, here is what will shape the success of your company during this new era of voice.      From 10 to 3-4: Recommended providers replace Google’s page 1   In the sector of voice search, new competition arises: while there [...]

The Internet of Voice Is Coming (Part 1) – Is Your Company Ready?

2020-02-20T08:14:38+01:00February 12th, 2020|

“Alexa, which trains are going from Vienna Central Station to Linz Central Station tomorrow morning?”   “Tomorrow, the train Westbahn WB 906 is departing from Vienna Central Station at 8:42 – arrival at Linz Central Station is at 9:56. Or the train Railjet RJX 262 at 8:30 from Vienna Central Station – arrival at Linz [...]

January 2020

Technology Trends for Businesses in 2020

2020-01-29T14:40:12+01:00January 29th, 2020|

What does this year hold for companies and what technology trends should you be aware of? Here are some of the most important technology trends that we believe will make a difference for businesses this year.      Practical blockchain While blockchain has been around for a few years, the technology's commercial deployment and scalability [...]

What Comes After The Chatbot Hype?

2020-01-23T15:17:22+01:00January 23rd, 2020|

In 2016, the enthusiasm for chatbots knew no limits. For example, according to a survey by Oracle, around 80 percent of all decision-makers in companies assumed that they would be using chatbots in sales, marketing, and customer service by 2020. And according to another prediction, more than two-thirds of all office workers should be interacting [...]

Humans Vs. Machines In The Age Of Customer Experience

2020-01-17T17:54:33+01:00January 17th, 2020|

Today, we undeniably find ourselves in an age of customer experience. In 2020, customer experience should even overtake price and products as the key brand differentiator.   While businesses need to find ways to improve how their customers feel when interacting with them, they also have to overcome technological barriers and find a balance between [...]

5 Relevant Chatbot Trends Of 2020

2020-01-09T11:48:45+01:00January 9th, 2020|

Just a few years ago the idea that artificial intelligence would be able to help customers with their questions and problems could still be called a futuristic fantasy. Being able to use algorithms and software was not a realistic nor reliable option, no matter the size of the organization.   By now chatbots or voice [...]

December 2019

What is Robotic Process Automation (RPA) and how does it work?

2019-12-12T14:25:49+01:00December 12th, 2019|

  The development of robotic technologies has reached a state where its influence is becoming quite apparent in the way businesses are running their processes. That’s why topics like digitalization, automation, and artificial intelligence are coming into the spotlight of any modern business strategy. Relating to this, the term robotic process automation (RPA) has been [...]

October 2019

The Role of Personality & Emotions in Automated Conversations

2019-10-31T16:22:30+01:00October 31st, 2019|

    With the ongoing advancement of automated conversations, it is becoming more important than ever to emphasize the role of personality and emotions in the development of chatbots. Because just like in human conversations, the individual personality traits have a big impact on making a conversation partner feel understood and [...]

The Current Challenges Of Speech Recognition

2019-10-17T13:46:46+02:00October 17th, 2019|

    During the last few years, speech recognition has improved a lot. This can mainly be attributed to the rise of graphics processing and cloud computing, as these have made large data sets widely distributable.   With recent developments, it’s going to be interesting to see how the momentum of [...]

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