October 2019

The Role of Personality & Emotions in Automated Conversations

2019-10-31T16:22:30+01:00October 31st, 2019|

    With the ongoing advancement of automated conversations, it is becoming more important than ever to emphasize the role of personality and emotions in the development of chatbots. Because just like in human conversations, the individual personality traits have a big impact on making a conversation partner feel understood and [...]

The Current Challenges Of Speech Recognition

2019-10-17T13:46:46+02:00October 17th, 2019|

    During the last few years, speech recognition has improved a lot. This can mainly be attributed to the rise of graphics processing and cloud computing, as these have made large data sets widely distributable.   With recent developments, it’s going to be interesting to see how the momentum of [...]

AI-driven Customer Communication – Past, Present and Future

2019-10-04T13:43:08+02:00October 4th, 2019|

  Chatbots and AI-driven customer communication are commonplace by now, but it hasn’t always been like this. It took a few decades for AI to reach its current capacities.   Recent developments are more than promising and today, chatbots and AI are on the rise in an attempt to simplify customer [...]

September 2019

Conversational AI: Challenges and Opportunities

2019-09-19T15:51:44+02:00September 19th, 2019|

      Juniper Research estimates that eight billion voice assistants will be in use by 2023. If this prediction is correct, it's an impressive number. But in addition to the number of assistants, the quality of the interactions also plays a crucial role.     The Verge magazine got to [...]

Safety of Voice Assistants: What Companies Need To Pay Attention To!

2019-09-05T13:34:28+02:00September 5th, 2019|

    Voice assistants are being used more and more for internal communication in companies as well as in customer service. However, in addition to the many benefits and improvements, the safety of voice assistants is causing concern in many companies.     There is often uncertainty about what data is [...]

July 2019

3 Brands That Successfully Use Voice Technology

2019-07-31T15:26:43+02:00July 31st, 2019|

Guest post by Natasha Lane.     As voice assistants continue to proliferate in homes and offices, and people get increasingly comfortable with them, voice technology is opening the doors to a new era of business. Whether it’s for marketing, sales, or customer service, the technology presents an improvement to the customer journey [...]

Tips To Successfully Implement A Voice Strategy

2019-07-31T13:46:03+02:00July 24th, 2019|

    It’s not an easy task for businesses to face the up and coming topic of voice. Quite understandably, as it is so diverse and covers a vast range of possible applications.   This versatility calls for a thorough look at the possibilities and necessities that arise when familiarizing yourself with this [...]

Essential Elements To Develop A Successful Voice Strategy

2019-10-21T10:25:17+02:00July 9th, 2019|

    No matter in which direction you are looking – marketing, customer service or sales, ‘Voice’ is coming up as one of the trendiest topics right now. This is not surprising as the technology and its infrastructure are growing by the minute.   Voice recognition is reaching levels that were [...]

June 2019

5 Reasons Why Chatbots Fail

2019-06-27T11:01:02+02:00June 27th, 2019|

      Although more and more companies are using chatbots in their customer service, this does not imply that all of them are improving customer satisfaction and user experience.   On the contrary. You often read about experiences in which a user receives incorrect answers. Either they get repetitive messages [...]

How Natural Language Processing Is Being Used Today

2019-06-25T09:34:57+02:00June 25th, 2019|

Guest post by Drew Page, content marketing specialist at CleverTap.   Can your child perform trillions of computations per second?   Well, even the world’s fastest supercomputer (who can compute trillions of computations per second) would barely be able to understand what your child is saying.   But the field of natural language processing is [...]

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