December 2019

What is Robotic Process Automation (RPA) and how does it work?

2019-12-12T14:25:49+01:00December 12th, 2019|

  The development of robotic technologies has reached a state where its influence is becoming quite apparent in the way businesses are running their processes. That’s why topics like digitalization, automation, and artificial intelligence are coming into the spotlight of any modern business strategy. Relating to this, the term robotic process automation (RPA) has been [...]

November 2019

Chatbot Analytics — How To Measure The Success Of Your Chatbot

2019-11-28T15:46:01+01:00November 28th, 2019|

  Your chatbot is built. You already have the first users. But do you know how successful your chatbot is? The implementation and launch of a chatbot are only the beginning. Once you have mastered this step, it's about identifying metrics that will help you establish relevant chatbot analytics. That way, you can [...]

Sentiment Analysis: Enhance Your Chatbot Experience

2019-11-25T13:25:44+01:00November 20th, 2019|

Digital communication technology has become a core aspect of any modern business strategy, as text-based chats are becoming a very convincing and cost-effective option for customer service and are widely preferred by younger generations of customers. For that reason, chatbots have caught a lot of attention from businesses and are an established option for many [...]

What Problems Can Chatbots In Financial Services Solve?

2019-11-14T14:11:04+01:00November 14th, 2019|

    The competition among financial service providers is increasing. New, innovative providers are constantly entering the market. Customer expectations are rising. Especially established banks have a hard time keeping up with the rapid change. They tend to lag behind current technological developments rather than play an active role in shaping [...]

7 Chatbot Mistakes That Will Cost You Conversions

2019-11-06T17:40:40+01:00November 6th, 2019|

Over the years, chatbots have been a buzzword in marketing. These bots have managed to automate sales, customer service, after-sales services, and more.   Chatbots helped businesses gain massive reach, reaching a sophisticated number of users to help solidify marketing efforts. Although there is undoubtedly a lot of potential in this automation tool, one should [...]

October 2019

Preserving Consumer Trust In The Age Of Chatbots

2019-10-25T09:26:20+02:00October 25th, 2019|

  If you want users to talk to your bot, it is important that they have a basic trust in it. On the one hand, they need to be confident that it can help them with their problems and questions. And on the other hand, they must trust in how their [...]

September 2019

Best Practices For Chatbots: 3 Things To Avoid!

2019-09-26T09:53:13+02:00September 26th, 2019|

    Are you in the process of developing a chatbot for your company? Especially at the beginning, it is difficult to find your way through the flood of information and to know what best practices for chatbots are.   To make it a little easier for you to get started, we have [...]

Qualitative Data: The Foundation For Any Useful Chatbot!

2019-09-17T15:40:12+02:00September 17th, 2019|

    Nowadays Messenger chatbots can be set up within a few minutes. However, creating a high-quality customer service chatbot takes some time and professional effort.   To train a chatbot the right way, you need a lot of input. This input is fed to chatbots through data which is available [...]

Chatbot Use Cases: Some Of The Most Innovative Chatbots

2019-09-11T13:37:17+02:00September 11th, 2019|

  Digital communication is always changing. Specifically, in online marketing things are moving at a rapid pace and new trends can be born overnight.   Today there is a need for new marketing solutions that can create similar interaction rates. A promising contender to fill this gap has risen to the spotlight in [...]

Wanted: On-Demand Lead Generation with Chatbots!

2019-09-04T17:05:17+02:00September 4th, 2019|

  Messenger apps and chatbots are the future of marketing. A bold statement that points towards two of the most important marketing channels for the next phase of online marketing. Both of which are still in the process of developing a dominant status within business practices. Therefore, holding huge potentials for [...]

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