automated customer communication Archives

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What are chatbots and how do they work?

What Are Chatbots and Why Are They So Relevant Today? [...]

By Onlim|July 21st, 2025|Categories: Chatbots|Tags: AI, artificial intelligence, automated customer communication, Automation, Bot, bots, chatbot, Instant Messaging, machine learning, onlim|Comments Off

Conversational AI (Part 1) – What Is It & Where Are We At Today?

“Conversational AI” is a term that has been gaining [...]

By Marc|March 12th, 2020|Categories: Conversational AI|Tags: AI, artificial intelligence, automated customer communication, Chatbots, conversational ai, digital assistants, onlim, voice assistants, what is Conversational AI|Comments Off

Chatbot Analytics — How To Measure The Success Of Your Chatbot

Your chatbot is built. You already have the first [...]

By Onlim|November 28th, 2019|Categories: Chatbots|Tags: AI, AI chatbot, automated customer communication, chatbot, chatbot analytics, Chatbots, conversational ai, conversational ai analytics, measure chatbot success, onlim|Comments Off

Sentiment Analysis: Enhance Your Chatbot Experience

Digital communication technology has become a core aspect of [...]

By Onlim|November 20th, 2019|Categories: Chatbots|Tags: AI, artificial intelligence, automated customer communication, chatbot, chatbot experience, Chatbots, onlim, sentiment analysis|Comments Off

What Problems Can Chatbots In Financial Services Solve?

The competition among financial service providers is increasing. New, [...]

By Onlim|November 14th, 2019|Categories: finance, Use Cases|Tags: AI, AI chatbots, artificial intelligence, automated customer communication, Banking Chatbots, chatbot, Chatbots, chatbots in financial services, conversational ai, onlim|Comments Off

Preserving Consumer Trust In The Age Of Chatbots

If you want users to talk to your bot, [...]

By Onlim|October 25th, 2019|Categories: Chatbots, Conversational AI, customer communication|Tags: AI, artificial intelligence, automated customer communication, chatbot, chatbot tips, Chatbots, consumer trust in chatbots, customer service chatbot, onlim|Comments Off

Best Practices For Chatbots: 3 Things To Avoid!

Are you in the process of developing a chatbot [...]

By Onlim|September 26th, 2019|Categories: Chatbots|Tags: AI, automated customer communication, best practices for chatbots, chatbot, Chatbots, onlim, things to avoid with chatbots|Comments Off

Chatbots In Banking: How Chatbots Change The Game

With the start of Internet Banking in the 1990s, [...]

By Onlim|July 26th, 2019|Categories: finance, Use Cases|Tags: AI, artificial intelligence, automated customer communication, banking, chatbot, chatbot in finance, Chatbots, chatbots in banking, finance, onlim|Comments Off

Tips To Successfully Implement A Voice Strategy

It’s not an easy task for businesses to face [...]

By Onlim|July 24th, 2019|Categories: voice & assistants|Tags: AI, artificial intelligence, automated customer communication, implement a voice strategy, onlim, voice assistants, voice strategy, voice tech|Comments Off

4 Ways To Reduce Cart Abandonment With Chatbots

The online shopping industry is still booming. In 2018, [...]

By Onlim|July 4th, 2019|Categories: ecommerce, Use Cases|Tags: ai in ecomm, automated customer communication, chatbot, Chatbots, chatbots for online shopping, ecomm chatbots, ecommerce chatbots, onlim, reduce cart abandonment with chatbots|Comments Off