July 2019

E-Commerce Chatbots: How To Increase Sales & Retention

By |2019-07-17T10:30:41+02:00July 16th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

    From the first contact with a company to the final purchase, a user goes through numerous steps in which he gathers information about your company and your offer and compares you with your competitors.     Without the right information and offers at the right time, many users will be lost [...]

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4 Ways To Reduce Cart Abandonment With Chatbots

By |2019-07-04T14:13:56+02:00July 4th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

  The online shopping industry is still booming. In 2018, the global e-commerce market grew by 18 percent. This trend continues. Despite the rising sales figures, e-commerce still has a major problem: high cart abandonment rates during checkout. With an average abandonment rate of 74.58 percent, companies continue to lose numerous [...]

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June 2019

5 Reasons Why Chatbots Fail

By |2019-06-27T11:01:02+02:00June 27th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

      Although more and more companies are using chatbots in their customer service, this does not imply that all of them are improving customer satisfaction and user experience.   On the contrary. You often read about experiences in which a user receives incorrect answers. Either they get repetitive messages [...]

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Voice Is King – Voice Control Is The New Standard

By |2019-06-18T17:04:08+02:00June 18th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , |

    We are used to typing texts, pushing digital buttons and researching online to find the information we need. But is this really the best and most comfortable way to interact with computers?   Until now this mode of interaction was based on a lack of better options. Computers used [...]

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Conversational E-Commerce With Chatbots

By |2019-07-16T17:30:14+02:00June 4th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , |

    When people talk to their friends and family, they usually use text messages and messenger apps. It’s fast, easy, and convenient. That’s why people prefer texting five times more than making a call.   This comes as no surprise but still, it is questionable why only a few businesses [...]

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May 2019

9 Essential Facts About Live Chats

By |2019-07-22T14:09:16+02:00May 29th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , |

    Successful businesses have one thing in common – satisfied customers. The better the relationship to the customers the better a business is usually doing. Customers are willing to spend their money when they feel welcome, heard, and understood. This is how they turn into long-term brand advocates and loyal [...]

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How To Provide Great Customer Service In The Digital Age?

By |2019-07-08T12:13:41+02:00May 27th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

      What do customers want? And how can you offer extraordinary customer service in the digital age? There are already numerous studies that deal with these topics.   In this article, we will discuss the most important findings and provide you some tips on how to improve your customer [...]

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Live Chat Best Practices For Customer Support

By |2019-07-22T14:10:26+02:00May 23rd, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

  Not too long ago emails were used as the universal customer support tool. All the while more and more businesses are making a shift towards live chat options on their websites and apps to enable even better customer support.   The reason is quite self-explanatory as businesses with better customer [...]

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Voice Assistants, Chatbots, and AI – Don’t Miss Out!

By |2019-07-02T14:19:22+02:00May 16th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

    The number of devices that are featuring and enabling voice assistants is consistently growing. Experts are expecting a growth of the market for digital assistants of up to $3.6 billion until 2020. This definitely reminds us of other life-changing technologies like the social web.   With the creation of [...]

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The Benefits Of A Live Chat For Startups And Small Businesses?

By |2019-07-22T14:11:15+02:00May 14th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

        You don’t have to be a marketing guru to understand that excellent customer service is one of the most important aspects for the success of a business. Especially for startups and small businesses customers’ opinions and reviews are an essential building block for their marketing. They talk [...]

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