The Ultimate Chatbot Guide
Everything you need to know about chatbots for your business!
“Chatbots and voice assistants are more than a new tool. They bring about a full-scale transformation process that will permanently change the way we gather information and manage knowledge.”
Alexander Wahler | CEO Onlim
FOR INTERNAL & EXTERNAL COMMUNICATION
What you can expect:
In the e-book “The Ultimate Chatbot Guide”, you will learn what opportunities chatbots offer companies for internal as well as external use cases and get important tips for implementation.
IntroductionWhy do companies need to think about and engage with technologies like chatbots and what is the status quo?
Artificial intelligence has reached a stage where humans can effortlessly interact with automated systems or conversational interfaces such as chatbots or voice assistants. With the benefits of an intelligent, automated, and 24/7 available communication channel, more and more businesses are using chatbots.
Business OpportunitiesWhat opportunities do chatbots offer to companies to automate their customer communication?
Chatbots do not replace jobs, they support teams in daily tasks, thus allowing them to invest more time in more strategically valuable operations. It is estimated that up to four hours per team member per week can be saved and between 40-80% of common customer queries can be shifted to chatbots.
Use CasesWhat are the internal and external use cases for chatbots in different industries?
Chatbots offer a wide range of uses and are not limited to one industry or use case. They are already successfully used in customer service, marketing & sales, human resources and IT service help desks. You can find concrete use cases and examples in the chatbot guide.
“Conversational AI is the next wave of customer and employee experiences.”