The Ultimate Chatbot Guide

Everything you need to know about chatbots for your business!

The Ultimate Chatbot Guide
Chatbot Guide

“Chatbots and voice assistants are more than a new tool. They bring about a full-scale transformation process that will permanently change the way we gather information and manage knowledge.”

Alexander Wahler | CEO Onlim

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FOR INTERNAL & EXTERNAL COMMUNICATION

What you can expect:

In the e-book “The Ultimate Chatbot Guide”, you will learn what opportunities chatbots offer companies for internal as well as external use cases and get important tips for implementation.

In the e-book “The Ultimate Chatbot Guide”, you will learn what opportunities chatbots offer companies for internal as well as external use cases and get important tips for implementation.

Introduction

Why do companies need to think about and engage with technologies like chatbots and what is the status quo?

Artificial intelligence has reached a stage where humans can effortlessly interact with automated systems or conversational interfaces such as chatbots or voice assistants. With the benefits of an intelligent, automated, and 24/7 available communication channel, more and more businesses are using chatbots.

IT helpdesk

Chatbot Technology

What are chatbots and what technology components do they consist of?

Chatbots are applications of AI technologies that enable automated, natural language-based dialogue. A chatbot is successful when a person can answer a question and receive a natural language-based answer in real time that provides the exact information requested. To make this possible, chatbots combine seven technology components.

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The Chatbot Market

What does the global chatbot market look like right now?

The hype around chatbots took off in 2016 when messaging apps counted more active monthly users than social networks for the first time. The global chatbot market is expected to grow from USD 2.9 billion in 2020 to USD 10.5 billion in 2026 at a compound annual growth rate (CAGR) of 23.5%.

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Business Opportunities

What opportunities do chatbots offer to companies to automate their customer communication?

Chatbots do not replace jobs, they support teams in daily tasks, thus allowing them to invest more time in more strategically valuable operations. It is estimated that up to four hours per team member per week can be saved and between 40-80% of common customer queries can be shifted to chatbots.

Use Cases

What are the internal and external use cases for chatbots in different industries?

Chatbots offer a wide range of uses and are not limited to one industry or use case. They are already successfully used in customer service, marketing & sales, human resources and IT service help desks. You can find concrete use cases and examples in the chatbot guide.

Expert Tips

What do you need to consider when implementing chatbots? What are the crucial chatbot tips to follow?

When chatbots are implemented correctly, users can interact with them in a natural language-based manner and get an appropriate and useful response, ideally even when new questions arise. Our expert tips will ensure that your chatbot project is a success.

Introduction

Why do companies need to think about and engage with technologies like chatbots and what is the status quo?

Artificial intelligence has reached a stage where humans can effortlessly interact with automated systems or conversational interfaces such as chatbots or voice assistants. With the benefits of an intelligent, automated, and 24/7 available communication channel, more and more businesses are using chatbots.

IT helpdesk

Chatbot Technology

What are chatbots and what technology components do they consist of?

Chatbots are applications of AI technologies that enable automated, natural language-based dialogue. A chatbot is successful when a person can answer a question and receive a natural language-based answer in real time that provides the exact information requested. To make this possible, chatbots combine seven technology components.

ic_kpi

The Chatbot Market

What does the global chatbot market look like right now?

The hype around chatbots took off in 2016 when messaging apps counted more active monthly users than social networks for the first time. The global chatbot market is expected to grow from USD 2.9 billion in 2020 to USD 10.5 billion in 2026 at a compound annual growth rate (CAGR) of 23.5%.

ic_knowlege_assistence

Business Opportunities

What opportunities do chatbots offer to companies to automate their customer communication?

Chatbots do not replace jobs, they support teams in daily tasks, thus allowing them to invest more time in more strategically valuable operations. It is estimated that up to four hours per team member per week can be saved and between 40-80% of common customer queries can be shifted to chatbots.

Use Cases

What are the internal and external use cases for chatbots in different industries?

Chatbots offer a wide range of uses and are not limited to one industry or use case. They are already successfully used in customer service, marketing & sales, human resources and IT service help desks. You can find concrete use cases and examples in the chatbot guide.

Expert Tips

What do you need to consider when implementing chatbots? What are the crucial chatbot tips to follow?

When chatbots are implemented correctly, users can interact with them in a natural language-based manner and get an appropriate and useful response, ideally even when new questions arise. Our expert tips will ensure that your chatbot project is a success.

“Conversational AI is the next wave of customer and employee experiences.”

Deloitte

The Ultimate Chatbot Guide

CONVERSATIONAL AI IN BUSINESS

Automated communication with chatbots.

Automated communication with chatbots.

Conversational AI is gaining momentum and enterprise communications are rapidly shifting towards chatbots and voice assistants.

 

In the e-book “The Ultimate Chatbot Guide”, Onlim explains how organizations are using chatbots to make their internal knowledge available via natural language-based assistants, in real time and 24/7, and accompany customers along the entire customer journey.

 

You’ll learn everything you need to know about chatbots for your business!

Automate up to 80% of your customer communications with AI-based chatbots for websites, Messenger & more.

The ultimate chatbot guide - onlim.