Blog

Updates and insights from Onlim about chatbots, voice assistants and automated communication.

6 Mistakes To Avoid When Implementing AI In Customer Service

Guest post by Katherine Rundell. Developments in artificial intelligence (AI) and machine learning (ML) are enabling increased automation in customer service. By allowing bots to take on the bulk of customer service interactions, your customers can get instant support [...]

Conversational AI Statistics And Trends 2021

The Corona crisis has had a major impact on both - our private lives and the corporate world. For a long time, digitalization in Germany was a rather restrained process. But now we can see an enormous acceleration, especially [...]

Virtual Chatbot And Conversational AI Conferences 2021

We will probably still have to do without on-site conferences for the most part in 2021. However, that doesn't mean there won't be any interesting conferences and networking events this year. On the contrary. Many of the events will [...]

Voice Assistants Usage In Customer Service

Guest post by Ashley Halsey. Customer service is evolving, as technology becomes more and more advanced. With this rise in technology comes voice-based customer service, thanks to the following voice assistants (just to name a few): Alexa, Siri & Google [...]

A Guide to Automate Your Sales With A Chatbot

Guest post by Alan Walker, journalist and writer.    Sales Automation: How Can Chatbots Help You?  The advanced technologies we have today not only facilitate our everyday lives, but are also helpful agents when it comes to business. There [...]

Redefining The Customer Experience In Pandemic Times

Guest post by Ashley Lipman. The recent Covid-19 pandemic has led to many changes around the world. In addition to the obvious health impacts of the virus, it has led to a change in the customer experience that companies [...]

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