Blog

Updates and insights from Onlim about chatbots, voice assistants and automated communication.

6 Mistakes To Avoid When Implementing AI In Customer Service

Guest post by Katherine Rundell. Developments in artificial intelligence (AI) and machine learning (ML) are enabling increased automation in customer service. By allowing bots to take on the bulk of customer service interactions, your customers can get instant support [...]

Voice Assistants Usage In Customer Service

Guest post by Ashley Halsey. Customer service is evolving, as technology becomes more and more advanced. With this rise in technology comes voice-based customer service, thanks to the following voice assistants (just to name a few): Alexa, Siri & Google [...]

Redefining The Customer Experience In Pandemic Times

Guest post by Ashley Lipman. The recent Covid-19 pandemic has led to many changes around the world. In addition to the obvious health impacts of the virus, it has led to a change in the customer experience that companies [...]

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