One platform, many applications
Omnichannel experience! Access your company’s knowledge in natural language across all channels – chat and voice bots, email, and messaging services.
Use cases
Fault reporting
Status inquiry
Invoice inquiries
Tariff consultation
Appointment scheduling
Emergency services
Pickup appointments
Meter reading
Ewald
„Greetings, I am Mr. Ewald
your digital assistant!”
Erwald supports customer service and thus relieves the employees of Energienetze Steiermark. For example, he receives error reports from customers, coordinates on-site appointments and provides information on consumption and contracts.
WEMI
„Hello, my name is
WEMI, your AI assistant.”
The AI assistant, WEMI, takes the pressure off customer service and supports customers around the clock with their concerns. Frequently asked questions concern topics such as reporting meter readings, changing the budget billing, tariffs, tariff changes and fault reports.
BotTina
„Hello, I am BotTina.
How can I help you?“
BotTina supports the customer service staff of Wien Energie, Austria's largest energy supplier, and answers all your questions on topics such as relocation, registering, deregistering or reregistering, e-bills, tariffs and electricity/natural gas and heating faults.
LEARN MORE ABOUT THE TECHNOLOGY
Get to know our platform
Automate internal and external communication with the Onlim Conversational AI platform. Via various channels – chatbot, email, voice and messenger services. Support your employees, improve your business processes and manage all your data in one centralised platform.
