AUTOMATE CUSTOMER SERVICE

AI Agents for Voice and Chat.

Automate customer enquiries across phone, chat, email and WhatsApp – seamlessly integrated into your existing systems, flexible enough for complex processes.

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  • Omnichannel
  • Agentic AI
  • Knowledge Graph
  • Integrations
  • EU hosting
  • ISO 27001 certified

Onlim Business

Standardized AI phone and chat assistants for fast go-lives and clear use cases.

  • Productive in 2–4 weeks
  • No large IT project required
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Onlim Enterprise

Agentic AI platform for complex organizations, integrations, governance and regulated industries.

  • Knowledge Graph, RAG and LLM-agnostic
  • Roles, monitoring, SLA and compliance
  • Omnichannel rollouts across departments
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INDUSTRIES

The right solution for every industry.

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Energy Financial Services Healthcare Industry Public Sector Tourism & Hospitality Retail & E-Commerce Different industry? Contact us
OMNICHANNEL & INTEGRATION

Across all channels — integrated into your systems.

ALL CHANNELS
Voice
Chat
Email
WhatsApp
Web
ONLIM
AI Agents

One platform — understands, processes and acts across all channels.

YOUR SYSTEMS
CRM ERP Ticketing Specialist systems APIs MCP Tools

Integration without major development effort — via APIs, interfaces and MCP tools.

CUSTOMER VOICES

Trusted by leading organizations.

“Working with Onlim was characterized by short, direct communication channels and mutual commitment from day one. This enabled us to build a functional chatbot within a very short time. The expertise of the Onlim team supported us greatly. BotTina now provides real added value for our customers.”
SR Stefan Regner Project Manager, Wien Energie GmbH
“After carefully reviewing several providers, we chose Onlim — the decisive factors were the location in Austria, GDPR compliance, and the team’s collaborative and solution-oriented approach. [...] We had not expected such fast and intensive usage: our patient families quickly became familiar with Kiara and now book appointments independently.”
Dr. Susanne Diesner-Treiber Dr. Susanne Diesner-Treiber Pediatrician, Kinder-PVE Donauinsel
“We have been working successfully with Onlim for many years — starting with an AI chatbot for apartment searches, and since early 2026 complemented by a voice agent with ERP integration that automatically handles service requests and records damage reports. [...] With its agentic AI capabilities and a genuine omnichannel approach, we can continuously expand our digital service processes — without creating isolated solutions.”
GV Ing. Mag. Gert Vieider Head of IT, Wohnbaugruppe ENNSTAL
INTRODUCTION

Live in just a few weeks.

No lengthy IT project: from analysis to go-live, we guide you through a structured process — with a typical go-live in just a few weeks instead of months.

Step 1

Analysis & Concept

Together, we identify the right use cases, channels and data sources — with clear goals.

Step 2

Setup & Integration

The agent, knowledge base and system integrations are configured and tested without development effort.

Step 3

Go-Live & Operations

Go-live, ongoing monitoring and optimization — with full control over content and responses.

REAL-WORLD RESULTS

Results that make a difference.

Examples from real customer projects with Onlim AI Agents.

0+ requests per day handled automatically — even at high request volumes.
−0 % fewer phone inquiries already within the first month of a real customer project.
0 % automated appointment bookings up to 70% of appointments booked directly via the digital assistant.
24/7 available for your customers handling requests automatically — even outside service hours.
Ready to experience ONLIM live?
Try our AI Agents or book a free, no-obligation demo.
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SECURITY & COMPLIANCE

Security comes
first

Onlim is ISO 27001 certified.

ONLIM meets the highest requirements for data protection, information security and regulatory traceability — for professional use in sensitive business environments.

At ONLIM, security is not an add-on, but firmly embedded in the platform.

Learn more in the Trust Center
ISO 27001 certified
Cybertrust Austria
DORA Compliance
EU AI Act
GDPR compliance
DPA
REFERENCES & RESOURCES

Proven value — knowledge to take with you.

A real customer case shows the challenge, solution and results. Whitepapers and guides provide practical insights for your next decision.

CASE STUDY

Kinder-PVE Donauinsel

The virtual assistant “Kiara” handles patient inquiries and appointment bookings — via chat and voice, around the clock.

Download
WHITEPAPER

More Knowledge for Chatbots and Voice Assistants

Fundamentals and benefits of Agentic AI in customer service.

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E-BOOK

The Ultimate Chatbot Guide

Learn how your company can use chatbots effectively — for more efficient processes and satisfied customers.

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GUIDE

Chatbot Guide for CS Teams

Practical knowledge for customer service teams in their day-to-day work.

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FAQ

Frequently asked questions.

The most important answers about implementation, security and integration — at a glance.

Onlim is an AI platform for automated customer communication — across chat, voice and messaging. It is ideal for mid-sized companies in the DACH region that want to automate recurring requests and relieve their teams — in customer service, internal support or sales. Particularly proven in industries such as healthcare, finance, energy and retail.
Business use cases typically go live within 2–4 weeks — without a major IT project. Enterprise rollouts depend on integration depth, systems and governance requirements.
Data is hosted in the EU. ONLIM is fully GDPR-compliant — including a data processing agreement, encryption and granular access rights.
Via APIs, webhooks and MCP, all common tools can generally be integrated — CRM, ERP, ticketing and specialist systems — without complex custom development and usually within a few days.
Voice, web chat, WhatsApp, email and other messaging channels — individually or as a complete omnichannel solution. All channels run through one agent and one shared knowledge base, consistent on every channel.
IT'S THAT EASY

Book a personal demo

Fill out the short form – we’ll get back to you by email with a suitable time for your 30-minute demo.

  • Quick personal response
  • Time slot based on your availability
  • Demo tailored to your requirements

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