THE INDUSTRY SOLUTION FOR IT
Virtual assistants for IT service providers and help desks
Onlim’s Conversational AI solution supports your service help desk in handling frequently asked topics efficiently. Connections to your systems such as ticketing, the contact center or knowledge databases enable problem-solving around the clock.
Quick problem solving is a must for IT service providers and yet, this presents a major challenge for service providers as well as in-house service help desks.
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HOW IT SERVICE HELP DESKS BENEFIT
FROM CONVERSATIONAL AI
HOW IT SERVICE HELP DESKS BENEFIT
FROM CONVERSATIONAL AI
Efficient service
Relieve your internal or external service helpdesk team of answering typical questions about WLAN connection, password issues, network printers, VPN or similar frequently occurring questions with automated 24/7 service.
LiveChat integration
Onlim’s platform also includes a live chat function. Chatbots can thus pass the conversation on to help desk employees at any time. The dialogues can be assigned to experts (skill-based routing) and evaluated with our analytics tool (GDPR compliant).
Connection to your systems
In addition to repetitive FAQs, Onlim’s text or voice based chatbots can solve complex problems by integrating them into your system landscape and connecting them to your own data sources such as ticketing systems or knowledge databases.
OUR CONVERSATIONAL AI PLATFORM
The Onlim platform at a glance
Some examples of our industry connections
