THE INDUSTRY SOLUTION FOR IT

Virtual assistants for IT service providers and help desks

Onlim’s Conversational AI solution supports your service help desk in handling frequently asked topics efficiently. Connections to your systems such as ticketing, the contact center or knowledge databases enable problem-solving around the clock.

Quick problem solving is a must for IT service providers and yet, this presents a major challenge for service providers as well as in-house service help desks.

Leading brands that trust us

HOW IT SERVICE HELP DESKS BENEFIT FROM CONVERSATIONAL AI

Efficient service

Relieve your internal or external service helpdesk team of answering typical questions about WLAN connection, password issues, network printers, VPN or similar frequently occurring questions with automated 24/7 service.

LiveChat integration

Onlim’s platform also includes a live chat function. Chatbots can thus pass the conversation on to help desk employees at any time. The dialogues can be assigned to experts (skill-based routing) and evaluated with our analytics tool (GDPR compliant).

Connection to your systems

In addition to repetitive FAQs, Onlim’s text or voice based chatbots can solve complex problems by integrating them into your system landscape and connecting them to your own data sources such as ticketing systems or knowledge databases.

HOW IT SERVICE HELP DESKS BENEFIT
FROM CONVERSATIONAL AI

Efficient service

Relieve your internal or external service helpdesk team of answering typical questions about WLAN connection, password issues, network printers, VPN or similar frequently occurring questions with automated 24/7 service.

LiveChat integration

Onlim’s platform also includes a live chat function. Chatbots can thus pass the conversation on to help desk employees at any time. The dialogues can be assigned to experts (skill-based routing) and evaluated with our analytics tool (GDPR compliant).

Connection to your systems

In addition to repetitive FAQs, Onlim’s text or voice based chatbots can solve complex problems by integrating them into your system landscape and connecting them to your own data sources such as ticketing systems or knowledge databases.

OUR CONVERSATIONAL AI PLATFORM

The Onlim platform at a glance

  • Multichannel text/voice platform
  • Full customer service integration
  • Own AI for better dialogues
  • Industry-specific conversation modules and templates
  • Connection to internal & external data sources
  • Easy handling / no-code platform

Multikanal Plattform

Some examples of our industry connections

Feratel
OeHV2
Outdooractive
Verkehrsauskunft-Oesterreich
Microsoft-Sharepoint
Zandesk
iET
DeepL

MORE KNOWLEDGE. BETTER CONVERSATIONS.

Automated communication with Conversational AI!

Automated communication with Conversational AI!

Learn how exactly you can benefit from our Conversational AI platform.