THE INDUSTRY SOLUTION FOR IT

Virtual assistants for IT service providers and help desks

Onlim’s Conversational AI solution supports your service help desk in handling frequently asked topics efficiently. Connections to your systems such as ticketing, the contact center or knowledge databases enable problem-solving around the clock.

Quick problem solving is a must for IT service providers and yet, this presents a major challenge for service providers as well as in-house service help desks.

Leading brands that trust us

adesso
Bitmarck

THE INDUSTRY SOLUTION FOR IT

Virtual assistants for IT service providers and help desks

Onlim’s Conversational AI solution supports your service help desk in handling frequently asked topics efficiently. Connections to your systems such as ticketing, the contact center or knowledge databases enable problem-solving around the clock.

Quick problem solving is a must for IT service providers and yet, this presents a major challenge for service providers as well as in-house service help desks.

Leading brands that trust us

adesso
Bitmarck

HOW IT SERVICE HELP DESKS BENEFIT FROM CONVERSATIONAL AI

Efficient service

Relieve your internal or external service helpdesk team of answering typical questions about WLAN connection, password issues, network printers, VPN or similar frequently occurring questions with automated 24/7 service.

LiveChat integration

Onlim’s platform also includes a live chat function. Chatbots can thus pass the conversation on to help desk employees at any time. The dialogues can be assigned to experts (skill-based routing) and evaluated with our analytics tool (GDPR compliant).

Connection to your systems

In addition to repetitive FAQs, Onlim’s text or voice based chatbots can solve complex problems by integrating them into your system landscape and connecting them to your own data sources such as ticketing systems or knowledge databases.

HOW IT SERVICE HELP DESKS BENEFIT
FROM CONVERSATIONAL AI

  • 01 – Efficient service
  • 02 – LiveChat integration
  • 03 – Connection to your systems

Efficient service

Relieve your internal or external service helpdesk team of answering typical questions about WLAN connection, password issues, network printers, VPN or similar frequently occurring questions with automated 24/7 service.

HOW IT SERVICE HELP DESKS BENEFIT
FROM CONVERSATIONAL AI

  • 01 – Efficient service
  • 02 – LiveChat integration
  • 03 – Connection to your systems

LiveChat integration

Onlim’s platform also includes a live chat function. Chatbots can thus pass the conversation on to help desk employees at any time. The dialogues can be assigned to experts (skill-based routing) and evaluated with our analytics tool (GDPR compliant).

HOW IT SERVICE HELP DESKS BENEFIT
FROM CONVERSATIONAL AI

  • 01 – Efficient service
  • 02 – LiveChat integration
  • 03 – Connection to your systems

Connection to your systems

In addition to repetitive FAQs, Onlim’s text or voice based chatbots can solve complex problems by integrating them into your system landscape and connecting them to your own data sources such as ticketing systems or knowledge databases.

OUR AI CHATBOT SOFTWARE

The Onlim platform at a glance

  • Multichannel text/voice platform
  • Full customer service integration
  • Own AI for better dialogues
  • Industry specific conversation modules and templates
  • Connection to external data sources
  • Easy handling

Standard connections for all industries

MORE KNOWLEDGE. BETTER CONVERSATIONS.

Be where your customers are!

Let us help you automate your customer communication!

OUR AI CHATBOT SOFTWARE

The Onlim platform at a glance

  • Multichannel text/voice platform
  • Full customer service integration
  • Own AI for better dialogues
  • Industry specific conversation modules and templates
  • Connection to external data sources
  • Easy handling

Standard connections for all industries

WienEnergie
Feratel
Energie-Netze
OeHV2
Outdooractive
Verkehrsauskunft-Oesterreich

MORE KNOWLEDGE. BETTER CONVERSATIONS.

Be where your customers are!

Let us help you automate your customer communication!