HOW IT SERVICE HELP DESKS BENEFIT FROM CONVERSATIONAL AI
Relieve your internal or external service helpdesk team of answering typical questions about WLAN connection, password issues, network printers, VPN or similar frequently occurring questions with automated 24/7 service.
Onlim’s platform also includes a live chat function. Chatbots can thus pass the conversation on to help desk employees at any time. The dialogues can be assigned to experts (skill-based routing) and evaluated with our analytics tool (GDPR compliant).
Connection to your systems
In addition to repetitive FAQs, Onlim’s text or voice based chatbots can solve complex problems by integrating them into your system landscape and connecting them to your own data sources such as ticketing systems or knowledge databases.