April 2019

Why Do Businesses Need Multichannel Customer Service?

2019-04-16T14:57:05+02:00April 16th, 2019|

  Communication channels in the digital age are growing day by day. In addition to traditional ways such as a letter, telephone or e-mail, social media, chatbots or messenger services are part of numerous other communication channels that can be used not only privately but also by companies.   In addition, [...]

March 2019

Common Chatbot Mistakes And How To Avoid Them

2019-03-19T16:47:17+01:00March 19th, 2019|

  Over the next seven years, investments of over $1.25 billion are expected for chatbot development.   With investments that high, the stakes are high as well. Mistakes can be costly and especially when a technology is still relatively new a lot of money can go down the drain pretty quickly [...]

November 2018

Customer Service Trends That Will Drive Success In 2019

2019-09-30T13:11:59+02:00November 29th, 2018|

Whatever way you look at a business, ultimately all businesses share similar goals - creating revenue and selling their products or services successfully.   On a short-term basis, you could do this with about any product and not really making any effort to create something of value for your customers. Yet, if you are in [...]

Is A Chatbot Right For Your Business?

2018-11-15T12:03:55+01:00November 15th, 2018|

The topic of chatbots is widely discussed in the corporate world and the benefits of bots are often praised from different sides. Especially as chatbots can improve the user experience and at the same time save costs.     A chatbot can answer inquiries 24 hours per day and help customers avoid long waiting times [...]

August 2018

How Artificial Intelligence Is Going To Influence And Shape Businesses

2018-08-08T12:46:13+02:00August 7th, 2018|

Artificial Intelligence is not a new concept. Many companies are already implementing different AI layers into products we are using every day. Smartphones, search engines, and Big Data are all almost unnoticeably enmeshed in our lifestyles making use of artificial intelligence in their own way.   Nevertheless the real inclusion of AI into our businesses [...]

March 2018

How Chatbots Are Changing The Face Of Banking

2019-12-02T15:20:41+01:00March 29th, 2018|

There’s a high likelihood that the use of chatbots will have a massive impact in the banking industry following the willingness that major global banks have shown towards the initiative.   A chatbot is a technology that’s powered by Artificial Intelligence to facilitate a conversation between customers and businesses in form of written messages or [...]

Industry Influencers’ Predictions For Chatbots In 2018

2019-11-19T15:39:49+01:00March 15th, 2018|

It’s a mystery how priorities change in business. I mean, just a decade ago, companies were scrambling to have websites to thump their online authority but that has since changed. Chatbots are rapidly taking over nearly every online customer service activities and individuals who defy the emerging innovation are quickly being edged out of business. [...]

October 2017

The History of Chatbots

2020-05-27T14:32:53+02:00October 12th, 2017|

What are chatbots?     In essence, it is an Artificial Intelligence program that chats with you. It can inform you on everything that you need to know, how awesome is that!     Download our free e-book to learn everything you need to know about chatbots for your business.      They [...]