August 2019

Live Chat Statistics: High Potential For Customer Service

2020-06-23T10:57:20+02:00August 14th, 2019|

  In the past, a telephone call was the most common way of contacting a business. Today the options for contacting a company have become much more diverse. The customer has a lot of alternatives to avoid unnecessary waiting loops in a telephone hotline and to contact the right contact [...]

July 2019

Customer Service Without Live Chat Is Outdated

2020-06-23T11:02:31+02:00July 2nd, 2019|

Guest post by Florian Fratzscher, freelance writer & digital creative.        Hi, my name is Florian and I am a digital native. Digital natives are people that have been using the internet ever since its inception and are living fully digital lifestyles. For us, the internet is an [...]

May 2019

9 Essential Facts About Live Chats

2020-07-14T08:00:25+02:00May 29th, 2019|

    Successful businesses have one thing in common – satisfied customers. The better the relationship to the customers the better a business is usually doing. Customers are willing to spend their money when they feel welcome, heard, and understood. This is how they turn into long-term brand advocates and [...]

How To Provide Great Customer Service In The Digital Age?

2020-06-23T17:14:50+02:00May 27th, 2019|

      What do customers want? And how can you offer extraordinary customer service in the digital age? There are already numerous studies that deal with these topics.   In this article, we will discuss the most important findings and provide you some tips on how to improve your [...]

February 2018

The Impact of AI on the Digital Marketing Space

2020-06-26T09:53:01+02:00February 15th, 2018|

Guest post by Raul Harman, Consultant and Editor in Chief at Technivorz      Download our free e-book to learn everything you need to know about chatbots for your business.        Over the past few years, artificial intelligence (AI) has made some significant progress. Even now, online businesses are pondering how to make the [...]