April 2020

How to Know When to Use Chatbots vs. Live Chat

2020-04-30T16:25:03+02:00April 28th, 2020|

Guest post by Ashley Lipman, content marketing specialist.    There are many things that go into a successful business. You need a quality product or service, good marketing, and intelligent team of employees and a strong brand. However, one of the most underrated parts of most successful businesses is customer service.   There is no [...]

September 2019

Wanted: On-Demand Lead Generation with Chatbots!

2020-04-07T13:50:02+02:00September 4th, 2019|

  Messenger apps and chatbots are the future of marketing. A bold statement that points towards two of the most important marketing channels for the next phase of online marketing. Both of which are still in the process of developing a dominant status within business practices. Therefore, holding huge potentials for [...]

May 2019

How To Provide Great Customer Service In The Digital Age?

2020-04-30T10:23:24+02:00May 27th, 2019|

      What do customers want? And how can you offer extraordinary customer service in the digital age? There are already numerous studies that deal with these topics.   In this article, we will discuss the most important findings and provide you some tips on how to improve your customer [...]

Live Chat Best Practices For Customer Support

2020-04-30T10:23:55+02:00May 23rd, 2019|

  Not too long ago emails were used as the universal customer support tool. All the while more and more businesses are making a shift towards live chat options on their websites and apps to enable even better customer support.   The reason is quite self-explanatory as businesses with better customer [...]

April 2019

Why Do Businesses Need Multichannel Customer Service?

2019-04-16T14:57:05+02:00April 16th, 2019|

  Communication channels in the digital age are growing day by day. In addition to traditional ways such as a letter, telephone or e-mail, social media, chatbots or messenger services are part of numerous other communication channels that can be used not only privately but also by companies.   In addition, [...]

November 2018

Customer Service Trends That Will Drive Success In 2019

2019-09-30T13:11:59+02:00November 29th, 2018|

Whatever way you look at a business, ultimately all businesses share similar goals - creating revenue and selling their products or services successfully.   On a short-term basis, you could do this with about any product and not really making any effort to create something of value for your customers. Yet, if you are in [...]

The Ever-Changing Customer Expectations And How To Keep Up With Them

2018-11-20T16:23:43+01:00November 20th, 2018|

The world we are living in is changing rapidly. Trends come and go. Developments that were unthinkable just a while ago are becoming feasible and all of this happens at an enormous speed.       Download our free e-book to learn everything you need to know about chatbots for your business.       [...]

March 2017

How Chatbots Help Business

2019-10-31T10:41:01+01:00March 8th, 2017|

Short in time? - Listen to it:     So you have heard the buzz about chatbots and are becoming convinced that it might be the way to go for your business.  But you are not quite totally convinced that having a chatbot will help.     Download our free e-book to learn [...]