March 2019

Expert Tips For A Successful Customer Service Chatbot

By |2019-03-29T14:58:59+02:00March 29th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

    Artificial intelligence in the form of chatbots or voice assistants is more and more finding its way into customer communication. They provide enormous support in customer service and can be implemented in different industries helping with numerous use cases. So what should be considered when implementing a customer service chatbot? Are [...]

Comments Off on Expert Tips For A Successful Customer Service Chatbot

Artificial Intelligence vs. Machine Learning vs. NLP

By |2019-03-26T15:34:24+02:00March 26th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

      It can be more challenging to fully understand the different domains of artificial intelligence, the ongoing developments, and what the different abbreviations actually mean, than grasping the basics of the technology itself.   You can hear everywhere that artificial intelligence, machine learning and natural language processing (NLP) are [...]

Comments Off on Artificial Intelligence vs. Machine Learning vs. NLP

AI As A Steppingstone For Digital Transformation

By |2019-03-25T08:05:05+02:00March 21st, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

  Is your company ready for Digital Transformation? Digital transformation projects are becoming increasingly important. Companies get the feeling that they have to do something to keep up with the rapid changes, but knowing where and how to start seems to be a challenge.   etventure's Digital Transformation 2018 study concludes [...]

Comments Off on AI As A Steppingstone For Digital Transformation

Common Chatbot Mistakes And How To Avoid Them

By |2019-03-19T16:47:17+02:00March 19th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

  Over the next seven years, investments of over $1.25 billion are expected for chatbot development.   With investments that high, the stakes are high as well. Mistakes can be costly and especially when a technology is still relatively new a lot of money can go down the drain pretty quickly [...]

Comments Off on Common Chatbot Mistakes And How To Avoid Them

5 Successful Examples of Conversational Marketing

By |2019-03-12T11:52:51+02:00March 12th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , , |

Guest post by Nina Ritz, technical researcher & writer with DesignRush.   TWEET THIS:         Conversational marketing is a form of b2c and b2b communication conducted in real time via a variety of online channels. In contrast to other forms of marketing communication such as email, conversational marketing [...]

Comments Off on 5 Successful Examples of Conversational Marketing

February 2019

What Makes A Great Customer Service Chatbot?

By |2019-03-18T16:33:43+02:00February 28th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

TWEET THIS     Automating customer communication through chatbots is becoming more and more popular. The digital assistants established themselves to be of great support for customer service.     Download our free e-book to learn everything you need to know about chatbots for your business.   But what makes a great [...]

Comments Off on What Makes A Great Customer Service Chatbot?

5 Chatbot Trends To Watch In 2019

By |2019-03-05T11:11:10+02:00February 18th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

        Just a few years ago the idea that artificial intelligence would be able to help customers with their questions and problems could still be called a futuristic fantasy. Being able to use chatbots was not a realistic option, no matter the size of the organization.   By [...]

Comments Off on 5 Chatbot Trends To Watch In 2019

6 Best Practices For Destination Chatbots

By |2019-03-20T10:20:20+02:00February 14th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , |

            Chatbots driven by artificial intelligence have more than proven their capacities by now and are able to bring a lot of value to businesses and their customers alike. Both vendors and customers benefit from these smart computerized sales assistants. That’s why it is hard to [...]

Comments Off on 6 Best Practices For Destination Chatbots

How AI & Automation Are Changing The Workplace

By |2019-02-13T11:35:11+02:00February 12th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , |

Guest post by Stacey McIntosh, editor-in-chief at Sage Advice UK.             Many businesses worship at the altar of efficiency in the hope it will improve productivity, streamline data processes and drive growth. It’s not always so straightforward, but it appears these prayers have been answered. Thanks to [...]

Comments Off on How AI & Automation Are Changing The Workplace

4 Challenges Companies Should Be Ready For When Implementing AI

By |2019-02-12T11:00:52+02:00February 8th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , |

    More and more companies are recognizing that AI is important to their future and that it can help to increase their revenue significantly. The PwC report “Sizing the Prize” estimates that Artificial Intelligence will generate $ 15.7 trillion in additional revenue by 2030 for businesses across all industries.   [...]

Comments Off on 4 Challenges Companies Should Be Ready For When Implementing AI
Load More Posts