October 2019

The Current Challenges Of Speech Recognition

2019-10-17T13:46:46+02:00October 17th, 2019|

    During the last few years, speech recognition has improved a lot. This can mainly be attributed to the rise of graphics processing and cloud computing, as these have made large data sets widely distributable.   With recent developments, it’s going to be interesting to see how the momentum of [...]

AI-driven Customer Communication – Past, Present and Future

2019-10-04T13:43:08+02:00October 4th, 2019|

  Chatbots and AI-driven customer communication are commonplace by now, but it hasn’t always been like this. It took a few decades for AI to reach its current capacities.   Recent developments are more than promising and today, chatbots and AI are on the rise in an attempt to simplify customer [...]

September 2019

Safety of Voice Assistants: What Companies Need To Pay Attention To!

2019-09-05T13:34:28+02:00September 5th, 2019|

    Voice assistants are being used more and more for internal communication in companies as well as in customer service. However, in addition to the many benefits and improvements, the safety of voice assistants is causing concern in many companies.     There is often uncertainty about what data is [...]

June 2019

How Natural Language Processing Is Being Used Today

2019-06-25T09:34:57+02:00June 25th, 2019|

Guest post by Drew Page, content marketing specialist at CleverTap.   Can your child perform trillions of computations per second?   Well, even the world’s fastest supercomputer (who can compute trillions of computations per second) would barely be able to understand what your child is saying.   But the field of natural language processing is [...]

May 2019

Voice Assistant Statistics 2019

2019-05-15T07:30:49+02:00May 3rd, 2019|

  How popular are voice assistants in 2019? This article gives you an up-to-date overview of the market development and usage habits with a special focus on Voice Commerce.     Download our free e-book to learn everything you need to know about chatbots for your business.      Market shares [...]

April 2019

What Does The Voice Revolution Mean For Businesses?

2019-08-05T08:55:48+02:00April 2nd, 2019|

  Have you heard of the "voice revolution" before and maybe wondered what this means? Should you start thinking about the consequences for your business?   In this article, we'll explain what the voice revolution is all about and what impact it has on your business.     What’s the “Voice [...]

March 2019

Which Advancements Can We Expect From Voice Assistants This Year?

2019-03-07T20:49:29+01:00March 7th, 2019|

  Which developments we can expect in the area of voice assistants this year?   This article summarizes capabilities, developments and trends for voice assistants.     1. Personalized Conversation   In the early days of chatbots, the initial goal was to be able to understand what users say. After overcoming [...]

June 2018

Live Chat – A First Step Towards Conversational Interfaces

2019-07-29T16:17:00+02:00June 28th, 2018|

Automated and personalized direct communication between businesses and their clients via text or voice interfaces will be one of the future major trends.   This shift will also change the user behavior and hence the communication strategy of businesses massively.     The future of online communication   Some experts predict that 50% of [...]