May 2019

Voice Assistants, Chatbots, and AI – Don’t Miss Out!

2019-07-02T14:19:22+02:00May 16th, 2019|

    The number of devices that are featuring and enabling voice assistants is consistently growing. Experts are expecting a growth of the market for digital assistants of up to $3.6 billion until 2020. This definitely reminds us of other life-changing technologies like the social web.   With the creation of [...]

The Benefits Of A Live Chat For Startups And Small Businesses?

2019-07-29T16:16:18+02:00May 14th, 2019|

        You don’t have to be a marketing guru to understand that excellent customer service is one of the most important aspects for the success of a business. Especially for startups and small businesses customers’ opinions and reviews are an essential building block for their marketing. They talk [...]

Customer Service Via Live Chat: Exciting Opportunity For Businesses

2019-07-29T16:16:39+02:00May 7th, 2019|

    Many companies offer customer service via phone, email, and social media. New customer service channels are coming up all the time and it’s important for businesses to find the right ones to interact with their customers and potential customers.   In this article, we are going to look at the benefits [...]

Voice Assistant Statistics 2019

2019-05-15T07:30:49+02:00May 3rd, 2019|

  How popular are voice assistants in 2019? This article gives you an up-to-date overview of the market development and usage habits with a special focus on Voice Commerce.     Download our free e-book to learn everything you need to know about chatbots for your business.      Market shares [...]

April 2019

Knowledge Graphs For Successful Customer Service Automation

2019-05-03T08:37:48+02:00April 30th, 2019|

    Not so long ago the idea that artificial intelligence could take on customer service responsibilities was dismissed as science fiction. Using chatbots to solve customer problems was not a realistic option, regardless of the size of the business.     Download our free e-book to learn everything you need to know [...]

Chatbots For Hotels: Here’s How You Enhance Your Guest Experience

2019-04-29T08:51:42+02:00April 24th, 2019|

    The tourism industry and especially hotels are seeing chatbots becoming one of the most important trends of 2019. There are multiple reasons for this chatbot boom and the huge benefit of using chatbots and voice assistants for hotel guests is certainly one of the most important ones.     Download our free e-book [...]

Why Do Businesses Need Multichannel Customer Service?

2019-04-16T14:57:05+02:00April 16th, 2019|

  Communication channels in the digital age are growing day by day. In addition to traditional ways such as a letter, telephone or e-mail, social media, chatbots or messenger services are part of numerous other communication channels that can be used not only privately but also by companies.   In addition, [...]

How Do Machines Learn To Understand Natural Language?

2019-12-03T10:25:16+01:00April 10th, 2019|

    In the 90ties machine learning has been described by Arthur Samuel as a computer’s capacity to learn independently, without the need for added code through human input.   A computer or algorithm is learning based on its own experiences whilst processing specific tasks. With added repetitions and/or new data, [...]

The Huge Potential Of Chatbots For The Hospitality Industry

2019-04-04T14:31:28+02:00April 4th, 2019|

  More and more industries use chatbots and automated systems to communicate with customers and enhance customer experience. Especially for the hospitality industry, the potential use cases of chatbots are numerous. The benefits of handing over repetitive and often very similar conversations to digital assistants are obvious: Supporting own employees, access to a [...]

What Does The Voice Revolution Mean For Businesses?

2019-08-05T08:55:48+02:00April 2nd, 2019|

  Have you heard of the "voice revolution" before and maybe wondered what this means? Should you start thinking about the consequences for your business?   In this article, we'll explain what the voice revolution is all about and what impact it has on your business.     What’s the “Voice [...]

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