September 2019

Wanted: On-Demand Lead Generation with Chatbots!

2019-09-04T17:05:17+02:00September 4th, 2019|

  Messenger apps and chatbots are the future of marketing. A bold statement that points towards two of the most important marketing channels for the next phase of online marketing. Both of which are still in the process of developing a dominant status within business practices. Therefore, holding huge potentials for [...]

July 2019

Chatbots In Banking: How Chatbots Change The Game

2019-12-20T13:31:23+01:00July 26th, 2019|

  With the start of Internet Banking in the 1990s, the banking sector has evolved steadily. Mobile Banking, as well as banking across different platforms, were only a few further steps on the way to create a digital bank. Banking chatbots are the next logical step in this evolutionary chain.     Under [...]

Tips To Successfully Implement A Voice Strategy

2019-11-29T09:48:52+01:00July 24th, 2019|

    It’s not an easy task for businesses to face the up and coming topic of voice. Quite understandably, as it is so diverse and covers a vast range of possible applications.   This versatility calls for a thorough look at the possibilities and necessities that arise when familiarizing yourself with this [...]

E-Commerce Chatbots: How To Increase Sales & Retention

2019-11-12T18:45:34+01:00July 16th, 2019|

    From the first contact with a company to the final purchase, a user goes through numerous steps in which he gathers information about your company and your offer and compares you with your competitors.           Without the right information and offers at the right time, many users [...]

4 Ways To Reduce Cart Abandonment With Chatbots

2019-09-20T10:14:58+02:00July 4th, 2019|

  The online shopping industry is still booming. In 2018, the global e-commerce market grew by 18 percent. This trend continues. Despite the rising sales figures, e-commerce still has a major problem: high cart abandonment rates during checkout. With an average abandonment rate of 74.58 percent, companies continue to lose numerous [...]

June 2019

5 Reasons Why Chatbots Fail

2019-06-27T11:01:02+02:00June 27th, 2019|

      Although more and more companies are using chatbots in their customer service, this does not imply that all of them are improving customer satisfaction and user experience.   On the contrary. You often read about experiences in which a user receives incorrect answers. Either they get repetitive messages [...]

Voice Is King – Voice Control Is The New Standard

2019-06-18T17:04:08+02:00June 18th, 2019|

    We are used to typing texts, pushing digital buttons and researching online to find the information we need. But is this really the best and most comfortable way to interact with computers?   Until now this mode of interaction was based on a lack of better options. Computers used [...]

Conversational E-Commerce With Chatbots

2019-07-16T17:30:14+02:00June 4th, 2019|

    When people talk to their friends and family, they usually use text messages and messenger apps. It’s fast, easy, and convenient. That’s why people prefer texting five times more than making a call.   This comes as no surprise but still, it is questionable why only a few businesses [...]

May 2019

9 Essential Facts About Live Chats

2019-07-29T16:15:37+02:00May 29th, 2019|

    Successful businesses have one thing in common – satisfied customers. The better the relationship to the customers the better a business is usually doing. Customers are willing to spend their money when they feel welcome, heard, and understood. This is how they turn into long-term brand advocates and loyal [...]

How To Provide Great Customer Service In The Digital Age?

2019-07-08T12:13:41+02:00May 27th, 2019|

      What do customers want? And how can you offer extraordinary customer service in the digital age? There are already numerous studies that deal with these topics.   In this article, we will discuss the most important findings and provide you some tips on how to improve your customer [...]

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