April 2020

How to Know When to Use Chatbots vs. Live Chat

2020-04-30T16:25:03+02:00April 28th, 2020|

Guest post by Ashley Lipman, content marketing specialist.    There are many things that go into a successful business. You need a quality product or service, good marketing, and intelligent team of employees and a strong brand. However, one of the most underrated parts of most successful businesses is customer service.   There is no [...]

August 2019

Live Chat Statistics: High Potential For Customer Service

2020-04-30T10:21:58+02:00August 14th, 2019|

  In the past, a telephone call was the most common way of contacting a business. Today the options for contacting a company have become much more diverse. The customer has a lot of alternatives to avoid unnecessary waiting loops in a telephone hotline and to contact the right contact person [...]

July 2019

Customer Service Without Live Chat Is Outdated

2020-04-30T10:22:30+02:00July 2nd, 2019|

Guest post by Florian Fratzscher, freelance writer & digital creative.        Hi, my name is Florian and I am a digital native. Digital natives are people that have been using the internet ever since its inception and are living fully digital lifestyles. For us, the internet is an [...]

June 2019

Conversational E-Commerce With Chatbots

2019-07-16T17:30:14+02:00June 4th, 2019|

    When people talk to their friends and family, they usually use text messages and messenger apps. It’s fast, easy, and convenient. That’s why people prefer texting five times more than making a call.   This comes as no surprise but still, it is questionable why only a few businesses [...]

May 2019

9 Essential Facts About Live Chats

2020-04-30T10:22:56+02:00May 29th, 2019|

    Successful businesses have one thing in common – satisfied customers. The better the relationship to the customers the better a business is usually doing. Customers are willing to spend their money when they feel welcome, heard, and understood. This is how they turn into long-term brand advocates and loyal [...]

How To Provide Great Customer Service In The Digital Age?

2020-04-30T10:23:24+02:00May 27th, 2019|

      What do customers want? And how can you offer extraordinary customer service in the digital age? There are already numerous studies that deal with these topics.   In this article, we will discuss the most important findings and provide you some tips on how to improve your customer [...]

Live Chat Best Practices For Customer Support

2020-04-30T10:23:55+02:00May 23rd, 2019|

  Not too long ago emails were used as the universal customer support tool. All the while more and more businesses are making a shift towards live chat options on their websites and apps to enable even better customer support.   The reason is quite self-explanatory as businesses with better customer [...]

The Benefits Of A Live Chat For Startups And Small Businesses?

2020-04-30T10:24:24+02:00May 14th, 2019|

        You don’t have to be a marketing guru to understand that excellent customer service is one of the most important aspects for the success of a business. Especially for startups and small businesses customers’ opinions and reviews are an essential building block for their marketing. They talk [...]

Customer Service Via Live Chat: Exciting Opportunity For Businesses

2020-04-30T10:25:08+02:00May 7th, 2019|

    Many companies offer customer service via phone, email, and social media. New customer service channels are coming up all the time and it’s important for businesses to find the right ones to interact with their customers and potential customers.   In this article, we are going to look at the benefits [...]

July 2018

Live Chat or Chatbot? – The Benefits For Your Business

2020-04-30T10:29:33+02:00July 25th, 2018|

Until a few years ago being available to your customers through email and replying within 48 hours was standard practice. In today’s world, the speed of human communication has reached new levels where this approach would not satisfy customers anymore.     Download our free e-book to learn everything you need to know about chatbots [...]

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