June 2019

Conversational E-Commerce With Chatbots

By |2019-06-04T02:05:28+02:00June 4th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , |

    When people talk to their friends and family, they usually use text messages and messenger apps. It’s fast, easy, and convenient. That’s why people prefer texting five times more than making a call.   This comes as no surprise but still, it is questionable why only a few businesses [...]

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May 2019

9 Essential Facts About Live Chats

By |2019-05-29T16:23:10+02:00May 29th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , |

    Successful businesses have one thing in common – satisfied customers. The better the relationship to the customers the better a business is usually doing. Customers are willing to spend their money when they feel welcome, heard, and understood. This is how they turn into long-term brand advocates and loyal [...]

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How To Provide Great Customer Service In The Digital Age?

By |2019-05-29T09:11:32+02:00May 27th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

  What do customers want? And how can you offer extraordinary customer service in the digital age? There are already numerous studies that deal with these topics.   In this article, we will discuss the most important findings and provide you some tips on how to improve your customer service in [...]

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Live Chat Best Practices For Customer Support

By |2019-05-28T15:36:28+02:00May 23rd, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

  Not too long ago emails were used as the universal customer support tool. All the while more and more businesses are making a shift towards live chat options on their websites and apps to enable even better customer support.   The reason is quite self-explanatory as businesses with better customer [...]

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The Benefits Of A Live Chat For Startups And Small Businesses?

By |2019-06-25T17:50:30+02:00May 14th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

        You don’t have to be a marketing guru to understand that excellent customer service is one of the most important aspects for the success of a business. Especially for startups and small businesses customers’ opinions and reviews are an essential building block for their marketing. They talk [...]

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Customer Service Via Live Chat: Exciting Opportunity For Businesses

By |2019-05-29T09:14:39+02:00May 7th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , |

    Many companies offer customer service via phone, email, and social media. New customer service channels are coming up all the time and it’s important for businesses to find the right ones to interact with their customers and potential customers.   In this article, we are going to look at the benefits [...]

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July 2018

Live Chat or Chatbot? – The Benefits For Your Business

By |2018-08-08T12:52:14+02:00July 25th, 2018|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

Until a few years ago being available to your customers through email and replying within 48 hours was standard practice. In today’s world, the speed of human communication has reached new levels where this approach would not satisfy customers anymore.     Download our free e-book to learn everything you need to know about chatbots [...]

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June 2018

Live Chat – A First Step Towards Conversational Interfaces

By |2018-08-08T13:55:38+02:00June 28th, 2018|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

Automated and personalized direct communication between businesses and their clients via text or voice interfaces will be one of the future major trends.   This shift will also change the user behavior and hence the communication strategy of businesses massively.     The future of online communication   Some experts predict that 50% of all [...]

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May 2018

How To Create A Chatbot That Users Will Love

By |2018-08-08T14:19:14+02:00May 15th, 2018|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , |

The subject of chatbots has been widely discussed for some time now. Many are even considering it to be “the next big thing” in marketing. User surveys confirm this trend. A Hubspot survey shows that 57% of the participants want information from a bot when they visit a website. 47% of users are even ready [...]

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