August 2019

Live Chat Statistics: High Potential For Customer Service

By |2019-08-20T16:46:02+02:00August 14th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

  In the past, a telephone call was the most common way of contacting a business. Today the options for contacting a company have become much more diverse. The customer has a lot of alternatives to avoid unnecessary waiting loops in a telephone hotline and to contact the right contact person [...]

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July 2019

Customer Service Without Live Chat Is Outdated

By |2019-07-29T16:14:43+02:00July 2nd, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

Guest post by Florian Fratzscher, freelance writer & digital creative.        Hi, my name is Florian and I am a digital native. Digital natives are people that have been using the internet ever since its inception and are living fully digital lifestyles. For us, the internet is an [...]

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