August 2019

Live Chat Statistics: High Potential For Customer Service

2020-06-23T10:57:20+02:00August 14th, 2019|

  In the past, a telephone call was the most common way of contacting a business. Today the options for contacting a company have become much more diverse. The customer has a lot of alternatives to avoid unnecessary waiting loops in a telephone hotline and to contact the right contact [...]

July 2019

Customer Service Without Live Chat Is Outdated

2020-06-23T11:02:31+02:00July 2nd, 2019|

Guest post by Florian Fratzscher, freelance writer & digital creative.        Hi, my name is Florian and I am a digital native. Digital natives are people that have been using the internet ever since its inception and are living fully digital lifestyles. For us, the internet is an [...]