August 2019

Live Chat Statistics: High Potential For Customer Service

2020-06-23T10:57:20+02:00August 14th, 2019|

  In the past, a telephone call was the most common way of contacting a business. Today the options for contacting a company have become much more diverse. The customer has a lot of alternatives to avoid unnecessary waiting loops in a telephone hotline and to contact the right contact [...]

June 2019

Conversational E-Commerce With Chatbots

2020-06-23T17:13:17+02:00June 4th, 2019|

    When people talk to their friends and family, they usually use text messages and messenger apps. It’s fast, easy, and convenient. That’s why people prefer texting five times more than making a call.   This comes as no surprise but still, it is questionable why only a few [...]

May 2019

9 Essential Facts About Live Chats

2020-07-14T08:00:25+02:00May 29th, 2019|

    Successful businesses have one thing in common – satisfied customers. The better the relationship to the customers the better a business is usually doing. Customers are willing to spend their money when they feel welcome, heard, and understood. This is how they turn into long-term brand advocates and [...]

Live Chat Best Practices For Customer Support

2020-06-23T17:15:17+02:00May 23rd, 2019|

  Not too long ago emails were used as the universal customer support tool. All the while more and more businesses are making a shift towards live chat options on their websites and apps to enable even better customer support.   The reason is quite self-explanatory as businesses with better [...]

The Benefits Of A Live Chat For Startups And Small Businesses?

2020-06-23T17:16:14+02:00May 14th, 2019|

        You don’t have to be a marketing guru to understand that excellent customer service is one of the most important aspects for the success of a business. Especially for startups and small businesses customers’ opinions and reviews are an essential building block for their marketing. They [...]