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Updates and insights from Onlim about chatbots, voice assistants and automated communication.

How to Know When to Use Chatbots vs. Live Chat

Guest post by Ashley Lipman, content marketing specialist.  There are many things that go into a successful business. You need a quality product or service, good marketing, and intelligent team of employees and a strong brand. However, one of [...]

Customer Service Without Live Chat Is Outdated

Guest post by Florian Fratzscher, freelance writer & digital creative.    Hi, my name is Florian and I am a digital native. Digital natives are people that have been using the internet ever since its [...]

9 Essential Facts About Live Chats

Successful businesses have one thing in common – satisfied customers. The better the relationship to the customers the better a business is usually doing. Customers are willing to spend their money when they feel welcome, [...]

Live Chat Best Practices For Customer Support

Not too long ago emails were used as the universal customer support tool. All the while more and more businesses are making a shift towards live chat options on their websites and apps to enable [...]

How to Know When to Use Chatbots vs. Live Chat
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