Boost Customer Loyalty with These Conversational Marketing Strategies
Nowadays, there is no such thing as pure marketing. Rather, there is content marketing, email marketing, influencer marketing, social media marketing, conversational marketing, and many more. Marketing techniques are becoming increasingly better tuned and focused, with new methods and [...]
How to Know When to Use Chatbots vs. Live Chat
Guest post by Ashley Lipman, content marketing specialist. There are many things that go into a successful business. You need a quality product or service, good marketing, and intelligent team of employees and a strong brand. However, one of [...]
Live Chat Statistics: High Potential For Customer Service
In the past, a telephone call was the most common way of contacting a business. Today the options for contacting a company have become much more diverse. The customer has a lot of alternatives to avoid unnecessary waiting loops [...]
9 Essential Facts About Live Chats
Successful businesses have one thing in common – satisfied customers. The better the relationship to the customers the better a business is usually doing. Customers are willing to spend their money when they feel welcome, heard, and understood. This [...]
Live Chat Best Practices For Customer Support
Not too long ago emails were used as the universal customer support tool. All the while more and more businesses are making a shift towards live chat options on their websites and apps to enable even better customer support. [...]
Customer Service Via Live Chat: Exciting Opportunity For Businesses
Many companies offer customer service via phone, email, and social media. New customer service channels are coming up all the time and it’s important for businesses to find the right ones to interact with their customers and potential customers. [...]
