Why Do Businesses Need Multichannel Customer Service?

By |2019-04-16T14:57:05+02:00April 16th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

  Communication channels in the digital age are growing day by day. In addition to traditional ways such as a letter, telephone or e-mail, social media, chatbots or messenger services are part of numerous other communication channels that can be used not only privately but also by companies.   In addition, [...]