Onlim Blog
What Problems Can Chatbots In Financial Services Solve?
The competition among financial service providers is increasing. New, innovative providers are constantly entering the market. Customer expectations are rising. Especially established banks have a hard time keeping up with the rapid change. They tend to lag behind current [...]
The Role of Personality & Emotions in Automated Conversations
With the ongoing advancement of automated conversations, it is becoming more important than ever to emphasize the role of personality and emotions in the development of chatbots. Because just like in human conversations, the individual personality traits have a [...]
Preserving Consumer Trust In The Age Of Chatbots
If you want users to talk to your bot, it is important that they have a basic trust in it. On the one hand, they need to be confident that it can help them with their problems and questions. [...]