Blog
Conversational AI Statistics And Trends 2021
The Corona crisis has had a major impact on both - our private lives and the corporate world. For a long time, digitalization in Germany was a rather restrained process. But now we can see an enormous acceleration, especially [...]
Essential Tips To Improve Your Chatbot
Guest post Samantha Kaylee. Chatbots are only effective for specific industries, they cannot personalize responses, and they are just a FAQ page on the site. Including the above three, there are many more chatbot myths that persist in the [...]
How Will eCommerce Benefit from Chatbots?
Guest post by John Edwards. Chatbots are nothing new in the world of eCommerce. The main reason why chatbots are so popular is that such technologies as artificial intelligence and machine learning evolve at a rapid pace. As a [...]
Virtual Chatbot And Conversational AI Conferences 2021
We will probably still have to do without on-site conferences for the most part in 2021. However, that doesn't mean there won't be any interesting conferences and networking events this year. On the contrary. Many of the events [...]
Voice Assistants Usage In Customer Service
Guest post by Ashley Halsey. Customer service is evolving, as technology becomes more and more advanced. With this rise in technology comes voice-based customer service, thanks to the following voice assistants (just to name a few): Alexa, Siri & Google [...]
Nonbinary Voice Assistants – Overcoming Gender Bias in Tech
Living in a world where technology is growing exponentially, where artificial intelligence is becoming smarter every day, and the number of voice assistants is expected to triple over the next few years, the topic of gender bias in tech [...]
7 Useful Chatbot Features That Make a Big Difference
Guest post by Irfan Ak. Customer support can be really tricky. If you’re a customer support agent and you fail to deliver the right experience, it sends a really bad impression on your business. It tarnishes the very reputation [...]
A Guide to Automate Your Sales With A Chatbot
Guest post by Alan Walker, journalist and writer. Sales Automation: How Can Chatbots Help You? The advanced technologies we have today not only facilitate our everyday lives, but are also helpful agents when it comes to business. There [...]
10 Crucial Mistakes To Avoid In Chatbot Marketing
Guest post by Daniel Martin. You’ve heard many successful people say, “I wish someone had told me then what I know now to avoid the mistakes I’ve made.” The great news is you don't have to make the same [...]
Chatbots In Education – Benefits, Use Cases And Tips
At the end of 2020, the Corona crisis still has Europe firmly under control. The second wave is sweeping across the continent and educational institutions in many countries can only partially teach face-to-face or not at all. Digital education undoubtedly [...]
Redefining The Customer Experience In Pandemic Times
Guest post by Ashley Lipman. The recent Covid-19 pandemic has led to many changes around the world. In addition to the obvious health impacts of the virus, it has led to a change in the customer experience that companies [...]
Chatbots In Customer Service — Everything You Need To Know!
The COVID-19 pandemic has changed customer service significantly. Many stores are closed or only open under strict conditions. Life is taking place more and more in your own home. The same is true for the shopping behaviour of your [...]
