How Artificial Intelligence Is Transforming Customer Service
Without a doubt, artificial intelligence has already made an impact in many industries, including customer service. With more and more businesses installing chatbots on their websites and automating their data analysis among other things, AI solutions are definitely becoming an integral part of customer service today. Hence, here’s how [...]
Boost Customer Loyalty with These Conversational Marketing Strategies
Nowadays, there is no such thing as pure marketing. Rather, there is content marketing, email marketing, influencer marketing, social media marketing, conversational marketing, and many more. Marketing techniques are becoming increasingly better tuned and focused, with new methods and approaches implemented every day. The reason for this abundance is [...]
Conversational AI as a SaaS solution – What does it mean and what are the benefits?
In the last decade, the implementation of business software in the Software-as-a-Service (SaaS) model has become increasingly popular. At Onlim, we too have developed our Conversational AI solution as SaaS. In this article we explain why this is the better solution for our customers, which advantages result from it [...]
Chatbot Development: The Complete Guide for Business in 2022
What Do Customers Expect from Business in 2022? Among the main customer expectations in 2022 are the usual hopes for a good quality product or service, value for money, and, most importantly, top-level service. The customer won't care if it's service in a 5-star hotel or purchasing a plastic [...]
Voice Assistants For Businesses — Everything You Need To Know! (Part 2)
In the first part of this mini-series on voice assistants, we took a look at why it's important to get involved with the topic of voice assistants and what possible areas of application and successful implementations already exist. Today we'll look at what challenges voice assistants are currently facing. [...]
Voice Assistants For Businesses — Everything You Need To Know! (Part 1)
From supporting your customer service to reaching new customers — voice assistants offer enormous potential for businesses that has yet to be exploited by many companies. Right now is a good time to start looking into this topic. In this article, we explain why. In addition, you will receive [...]
The History Of Chatbots – From ELIZA to ALEXA
Chatbots have been around for a while now, but it's only in recent years that they have gained real popularity among users and businesses alike. Mostly, this change of awareness for chatbots and conversational interfaces came with developments in artificial intelligence and machine learning, as well as with the [...]
Tips For Creating An Effective Chatbot Design
The areas of application for chatbots could not be more diverse. From competent tourism chatbots for nature lovers to smart assistants for entire organisations. The challenge for companies is to develop an effective and successful chatbot. Whether it's a question/answer bot or a complex, constantly learning chatbot, these tips [...]
