Onlim Blog
Humans Vs. Machines In The Age Of Customer Experience
Today, we undeniably find ourselves in an age of customer experience. In 2020, customer experience should even overtake price and products as the key brand differentiator. While businesses need to find ways to improve how their customers feel when [...]
Chatbot Analytics — How To Measure The Success Of Your Chatbot
Your chatbot is built. You already have the first users. But do you know how successful your chatbot is? The implementation and launch of a chatbot are only the beginning. Once you have mastered this step, it's about identifying [...]
Sentiment Analysis: Enhance Your Chatbot Experience
Digital communication technology has become a core aspect of any modern business strategy, as text-based chats are becoming a very convincing and cost-effective option for customer service and are widely preferred by younger generations of customers. For that reason, chatbots have [...]
