Onlim Blog
Voice Assistants Usage In Customer Service
Guest post by Ashley Halsey. Customer service is evolving, as technology becomes more and more advanced. With this rise in technology comes voice-based customer service, thanks to the following voice assistants (just to name a few): Alexa, Siri & Google [...]
Nonbinary Voice Assistants – Overcoming Gender Bias in Tech
Living in a world where technology is growing exponentially, where artificial intelligence is becoming smarter every day, and the number of voice assistants is expected to triple over the next few years, the topic of gender bias in tech [...]
7 Useful Chatbot Features That Make a Big Difference
Guest post by Irfan Ak. Customer support can be really tricky. If you’re a customer support agent and you fail to deliver the right experience, it sends a really bad impression on your business. It tarnishes the very reputation [...]