Chatbots & Voice Assistants
Be where your customers are!
Conversational interfaces are on the rise. Customers are increasingly communicating with businesses via chatbots and voice assistants.
Businesses currently face the challenge of selecting the right channel and then transforming their content and data into a voice or text dialogue for these channels.Â
Onlim has the solution!
One Single Platform
- Multichannel text / voice platform
- Integration of customer service
- Proprietary AI for better bot conversations
- Conversation modules & templates
- Connector for external data sources
Onlim Enterprise
You have already a heap of customer interactions? Benefit from your very own customized multichannel chatbot solution (in text or voice). It will be based on our proprietary AI which includes conversational modules, ensuring a faster implementation cycle.Â
Benefit From Our Key Features!
Onlim Offers Advanced Technology to Address the Needs of Automated Customer Communication
Multichannel Text-Voice Platform
No matter what channels your customers use – with Onlim you´ll be there for them. Chatbots for your website, on messenger platforms or on voice assistants such as Amazon Alexa or Google Assistant (Q4) are already available.
External
Data Sources
We offer a highly flexible solution to integrate your company´s content or external data into your chatbot via standardized APIs. To answer your clients´questions we then transform it into natural language through our AI.
Easy
Handling
After setting up your Onlim bot you can easily manage your chatbot’s content. You can: create and adapt answers/questions, monitor all conversations and also instantly switch from the bot to your customer success team or vice versa at any point/time.
Conversation Modules
For even quicker time to market and for companies who already know what they want: Onlim offers specific content templates and modules for specific industries such as hotel, tourism, retail, utility and many more.
Project Description
We provide the Onlim platform as a SaaS model. Each project has a dedicated customer delivery manager who is responsible for the project until it goes live.
All our bot implementation projects consist of 3 phases.
Analyze
We will develop the main requirements together you. First through a call – followed by a workshop – we define the detailed features and the scope of the project.
Kick-Off-Call
Workshop for detailed definition
Specifications and project plan
Implement
Here we setup the chatbot or voice assistant and start to train our AI platform. Ongoing testing assures that everything works as defined before going live.
Setup chatbot and / or voice assistant
Connect and model external data
Configuring AI training and learning
Operate
This phase starts directly after going live. Hosted on the high security Onlim platform we provide an easy to use backend interface to our platform where our clients can change and adjust their content as they wish.
Access to Onlim Chatbot Management System
Hosting & Support via Chat / Email / Phone
Ongoing platform & feature set development
These are just some of the main features.
There are many more.
Artificial Intelligence Platform
Rule Based Reasoning Engine
Multichannel Platform
Knowlegde Graphs
Conversation Modules
GDPR conform
99,5% Service Availability
Hybrid Bots / Live Chat
Self-Maintainability
Connector for external Data
Self-Learning
Chatbot Statistics
Customer Service Integration
Standardized APIs
Bots for Website & Messenger
Bots for Voice Assistants
Data Agnostic
Graphical User Interface