5 Reasons Why Chatbots Need a Strong Knowledge Base
Guest post by Srushti Shah, Digital Marketer. Most chatbot conversations start a simple “Hi”. However, as they progress, the conversation often takes a semantically difficult and sophisticated tone. Users start shooting complex questions infested with urban slang and jargon that can leave a chatbot dizzy with confusion (if it [...]
From Knowledge Databases To Knowledge Graphs And Conversational AI
How to leverage your company data effectively in times of digital transformation and make it available through Conversational AI! "Onlim Assistant, what do our current sales figures look like?" “In the last quarter the company made 10.4 million Euros. That’s 10% more than in the previous quarter and 5.2% [...]
Improve Customer Experience With The Help Of Voice Assistants
In many areas of everyday life, customer care is already being optimized using voice assistants. In this article, we’ll show you how this works, which devices can support it and how they can be included in your business. The voice interface technology is accessible to everyone The best [...]
7 Reasons Why You Should Invest In A Chatbot NOW
The global chatbot market is growing and it will be worthwhile for companies to invest in a chatbot now. The chatbot market is growing continuously. ResearchAndMarket estimates that the global chatbot market will generate an annual turnover of 9.4 billion dollars by 2024. This is not only good [...]
How To Blend Human & Artificial Intelligence For Better Chatbot Conversations
Guest post by Kayleigh Alexandra. If you want to achieve better chatbot conversations, you must combine human and artificial intelligence. Here are some tips for doing it. It’s immediately obvious when you encounter a poorly-designed chatbot because there are many things that can give it away. A clear mismatch between [...]
Prepare Your Data For Conversational AI With Schema.Org
When users communicate with chatbots or voice assistants in natural language based dialogues, advanced artificial intelligence techniques are used in the background. This is the field of the increasingly important discipline of Conversational AI. Conversational AI relies on the presence of complete as well as well-structured data that is [...]
6 Common Chatbot Mistakes Your Team Might Be Making
Guest post by Daniela McVicker. Using chatbots for sales, customer support or marketing communication can have tons of benefits. It can save time for your team and enable them to focus on more complex tasks, improve customer satisfaction, decrease the number of support tickets, and much more. Many companies [...]
Top 7 Requirements For Chatbot Software
Chatbots help improve customer experiences by providing support or advising buyers during crucial decisions. Most importantly, chatbots holds numerous automation options that can significantly accelerate services. However, not all chatbot software solutions are equal. There are specific requirements that have a substantial impact on saving potentials and customer benefits. If [...]
