Digital Voice Assistants in Customer Service
Customer service is changing at a rapid pace as new technologies are empowering innovative ways of interaction that are becoming the new standard for customers. Only a few years ago technologies like chatbots, voice assistants or other virtual customer support solutions weren’t much more than an interesting idea. By [...]
How Chatbots will Enhance User Experience in 2019
Guest post by Raul Harman, Consultant and Editor in Chief at Technivorz In one of my previous articles for Onlim, I talked about how AI supercharges the digital marketing landscape. And, one of its greatest advantages for online marketers are definitely chatbots. Gartner predicts that, by 2020, you’ll be more likely to have a conversation [...]
Why Do Businesses Need Multichannel Customer Service?
Communication channels in the digital age are growing day by day. In addition to traditional ways such as a letter, telephone or e-mail, social media, chatbots or messenger services are part of numerous other communication channels that can be used not only privately but also by companies. In addition, [...]
How Do Machines Learn To Understand Natural Language?
In the 90ties machine learning has been described by Arthur Samuel as a computer’s capacity to learn independently, without the need for added code through human input. A computer or algorithm is learning based on its own experiences whilst processing specific tasks. With added repetitions and/or new data, new [...]
Expert Tips For A Successful Customer Service Chatbot
Artificial intelligence in the form of chatbots or voice assistants is more and more finding its way into customer communication. They provide enormous support in customer service and can be implemented in different industries helping with numerous use cases. So what should be considered when implementing a customer service [...]
Artificial Intelligence vs. Machine Learning vs. NLP
It can be more challenging to fully understand the different domains of artificial intelligence, the ongoing developments, and what the different abbreviations actually mean, than grasping the basics of the technology itself. You can hear everywhere that artificial intelligence, machine learning and natural language processing (NLP) are going to [...]
How to Identify Business Opportunities Through Big Data
Guest post by Jen McKenzie, independent business consultant from New York. At one time, Big Data was only available to the largest companies with the biggest tech budgets. With advancements in AI and machine learning, not to mention more than 20 billion connected devices poised to begin generating an avalanche [...]
6 Best Practices For Destination Chatbots
Chatbots driven by artificial intelligence have more than proven their capacities by now and are able to bring a lot of value to businesses and their customers alike. Both vendors and customers benefit from these smart computerized sales assistants. That’s why it is hard to imagine a future of [...]
