How Chatbots And Voice Assistants Are Revolutionizing Customer Service
Guest post by Michael Dehoyos. As machine learning gets smarter, the role of AI in our lives is continuing to grow. Once a sci-fi fantasy, voice assistants are now all around us, from our phone to our car to [...]
Using AI Assistants For Crisis Management And Beyond (Part 2)
In part 1 of this article on using chatbots for crisis management we described the benefits of chatbots and what role they are playing during the current COVID-19 crisis. In the second part, you will not just learn more [...]
Using Chatbots For Crisis Management And Beyond (Part 1)
The COVID-19 pandemic hit us at lightning speed and has kept the world in suspense to this day. Such massive events and crises understandably lead to fear and great uncertainty among people. Public authorities have an urgent need to [...]
How To Reduce Your Customer Service Costs
Online marketing and customer service can very quickly become a costly endeavor. That’s why many businesses are looking for consistent ways to reduce their costs. Chatbots have risen to fame because of their cool features and their capacities to [...]
Digital Voice Assistants in Customer Service
Customer service is changing at a rapid pace as new technologies are empowering innovative ways of interaction that are becoming the new standard for customers. Only a few years ago technologies like chatbots, voice assistants or other virtual customer [...]
Expert Tips For A Successful Customer Service Chatbot
Artificial intelligence in the form of chatbots or voice assistants is more and more finding its way into customer communication. They provide enormous support in customer service and can be implemented in different industries helping with numerous use cases. [...]
