May 2019

Live Chat Best Practices For Customer Support

By |2019-05-23T09:50:06+02:00May 23rd, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

  Not too long ago emails were used as the universal customer support tool. All the while more and more businesses are making a shift towards live chat options on their websites and apps to enable even better customer support.   The reason is quite self-explanatory as businesses with better customer [...]

Comments Off on Live Chat Best Practices For Customer Support

Voice Assistants, Chatbots, and AI – Don’t Miss Out!

By |2019-05-22T05:45:12+02:00May 16th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

    The number of devices that are featuring and enabling voice assistants is consistently growing. Experts are expecting a growth of the market for digital assistants of up to $3.6 billion until 2020. This definitely reminds us of other life-changing technologies like the social web.   With the creation of [...]

Comments Off on Voice Assistants, Chatbots, and AI – Don’t Miss Out!

The Benefits Of A Live Chat For Startups And Small Businesses?

By |2019-05-14T14:41:45+02:00May 14th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

    You don’t have to be a marketing guru to understand that excellent customer service is one of the most important aspects for the success of a business. Especially for startups and small businesses customers’ opinions and reviews are an essential building block for their marketing. They talk about their [...]

Comments Off on The Benefits Of A Live Chat For Startups And Small Businesses?

Customer Service Via Live Chat: Exciting Opportunity For Businesses

By |2019-05-23T05:46:20+02:00May 7th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , |

    Many companies offer customer service via phone, email, and social media. New customer service channels are coming up all the time and it’s important for businesses to find the right ones to interact with their customers and potential customers.   In this article, we are going to look at the benefits [...]

Comments Off on Customer Service Via Live Chat: Exciting Opportunity For Businesses

Voice Assistant Statistics 2019

By |2019-05-15T07:30:49+02:00May 3rd, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

  How popular are voice assistants in 2019? This article gives you an up-to-date overview of the market development and usage habits with a special focus on Voice Commerce.     Download our free e-book to learn everything you need to know about chatbots for your business.      Market shares [...]

Comments Off on Voice Assistant Statistics 2019

April 2019

Knowledge Graphs For Successful Customer Service Automation

By |2019-05-03T08:37:48+02:00April 30th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , |

    Not so long ago the idea that artificial intelligence could take on customer service responsibilities was dismissed as science fiction. Using chatbots to solve customer problems was not a realistic option, regardless of the size of the business.     Download our free e-book to learn everything you need to know [...]

Comments Off on Knowledge Graphs For Successful Customer Service Automation

Digital Voice Assistants in Customer Service

By |2019-04-29T09:00:52+02:00April 26th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

  Customer service is changing at a rapid pace as new technologies are empowering innovative ways of interaction that are becoming the new standard for customers. Only a few years ago technologies like chatbots, voice assistants or other virtual customer support solutions weren’t much more than an interesting idea. By today they have [...]

Comments Off on Digital Voice Assistants in Customer Service

Chatbots For Hotels: Here’s How You Enhance Your Guest Experience

By |2019-04-29T08:51:42+02:00April 24th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , , , |

    The tourism industry and especially hotels are seeing chatbots becoming one of the most important trends of 2019. There are multiple reasons for this chatbot boom and the huge benefit of using chatbots and voice assistants for hotel guests is certainly one of the most important ones.     Download our free e-book [...]

Comments Off on Chatbots For Hotels: Here’s How You Enhance Your Guest Experience

How Chatbots will Enhance User Experience in 2019

By |2019-04-19T12:47:36+02:00April 19th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

Guest post by Raul Harman, Consultant and Editor in Chief at Technivorz    In one of my previous articles for Onlim, I talked about how AI supercharges the digital marketing landscape. And, one of its greatest advantages for online marketers are definitely chatbots.   Gartner predicts that, by 2020, you’ll be more likely to have a conversation with a [...]

Comments Off on How Chatbots will Enhance User Experience in 2019

Why Do Businesses Need Multichannel Customer Service?

By |2019-04-16T14:57:05+02:00April 16th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , |

  Communication channels in the digital age are growing day by day. In addition to traditional ways such as a letter, telephone or e-mail, social media, chatbots or messenger services are part of numerous other communication channels that can be used not only privately but also by companies.   In addition, [...]

Comments Off on Why Do Businesses Need Multichannel Customer Service?
Load More Posts