Updates and insights from Onlim about chatbots, voice assistants and automated communication.

Why Successful AI Agent Projects Need More Than Just Technology

What companies should keep in mind when it comes to implementation, integration, and long-term scalability: AI agents are currently one of the major topics in digital business communication. More and more companies are exploring how service, processes, and communication [...]

The Process of an AI Outbound Campaign (including Use Case)

Campaigns with AI Outbound Agents follow a clearly structured model that enables transparency, control, and measurable results. At Onlim, we have deliberately designed this approach so that it does not act as an additional layer on top of existing [...]

Use Cases of AI Outbound Agents in Practice

Campaign-specific AI Voice Agents can be deployed across various areas wherever structured, recurring communication tasks arise and a clear conversation purpose exists. Typical use cases Lead qualification (B2B & B2C) Appointment scheduling and confirmation Offer and contract follow-up [...]

AI Outbound Agents: Functions, Characteristics, and Added Value

Outbound communication is currently undergoing a fundamental transformation. Declining reachability and growing sensitivity to inappropriate contact attempts make it clear that traditional outbound models are increasingly losing their effectiveness. At the same time, customer expectations regarding relevance and individuality [...]

Agentic AI in 2026: The Agentic Shift

When Conversational AI Stops Responding and Starts Acting Just a few years ago, a digital assistant was considered advanced if it could answer questions correctly. Today, it has become clear that this was only the first step. The real [...]