Chatbots In Education – Benefits, Use Cases And Tips
At the end of 2020, the Corona crisis still has Europe firmly under control. The second wave is sweeping across the continent and educational institutions in many countries can only partially teach face-to-face or not at all. Digital education undoubtedly experienced a boost in 2020. However, this is about much [...]
Redefining The Customer Experience In Pandemic Times
Guest post by Ashley Lipman. The recent Covid-19 pandemic has led to many changes around the world. In addition to the obvious health impacts of the virus, it has led to a change in the customer experience that companies offer. The needs, preferences and buying journeys of customers are [...]
Chatbots In Customer Service — Everything You Need To Know!
The COVID-19 pandemic has changed customer service significantly. Many stores are closed or only open under strict conditions. Life is taking place more and more in your own home. The same is true for the shopping behaviour of your customers. Just think about your own behaviour during the last [...]
The Implications Of AI In B2B Marketing
Guest post by Manuel Fornillos. Just hearing the words artificial intelligence (AI) still intimidates a lot of people. But if you think about it, AI is already deeply integrated into our everyday lives. We see and use artificial intelligence more than we think. Each time we enter queries on [...]
The 10 Most Important Benefits Of Chatbots For Companies And Users
In the past, chatbots were a nice gimmick without any concrete benefit, but today they are an indispensable tool in the corporate world. Of course, developing and running a chatbot is a lot of work and requires a financial investment. But there are many good reasons to choose a [...]
How Chatbots And Voice Assistants Are Revolutionizing Customer Service
Guest post by Michael Dehoyos. As machine learning gets smarter, the role of AI in our lives is continuing to grow. Once a sci-fi fantasy, voice assistants are now all around us, from our phone to our car to our hi-fi. Amazon’s Alexa and Google Assistant are bringing these [...]
Chatbots For Energy Providers: Transform Your Customer Service!
From updates about your order status to help with choosing the right product: When you think of chatbots, you probably think of use cases for eCommerce. Chatbots are, however, suitable for a wide variety of industries, and most of the time it doesn't depend so much on the industry, [...]
5 Customer Service Lessons From 2020
2020 has been an extremely unusual year. The world of business has been forced to adapt in so many areas. One of those is customer service — so what customer service lessons have we learned during the COVID-19 pandemic? Here are five you should know. Customer service has always [...]
