Benefits of Implementing Multilingual Chatbots
Guest post by Una Rouz. Una is a content specialist and AI enthusiast at DevTeam.Space – a community of developers and development teams. According to recent research, 69% of customers prefer chatbots for quick communication with brands. These smart algorithms can do wonders for customer engagement, experience, and in turn, retention, as unlike [...]
The Current Challenges Of Speech Recognition
During the last few years, speech recognition has improved a lot. This can mainly be attributed to the rise of graphics processing and cloud computing, as these have made large data sets widely distributable. With recent developments, it’s going to be interesting to see how the momentum of rapid [...]
Best Practices For Chatbots: 3 Things To Avoid!
Are you in the process of developing a chatbot for your company? Especially at the beginning, it is difficult to find your way through the flood of information and to know what best practices for chatbots are. To make it a little easier for you to get started, we [...]
Conversational AI: Challenges and Opportunities
Juniper Research estimates that eight billion voice assistants will be in use by 2023. If this prediction is correct, it's an impressive number. But in addition to the number of assistants, the quality of the interactions also plays a crucial role. The Verge magazine got to the heart of [...]
Safety of Voice Assistants: What Companies Need To Pay Attention To!
Voice assistants are being used more and more for internal communication in companies as well as in customer service. However, in addition to the many benefits and improvements, the safety of voice assistants is causing concern in many companies. There is often uncertainty about what data is captured by [...]
How To Grow Your Sales Significantly with Chatbots
Guest post from Angela Baker, freelance writer at WoWGrade and Supreme Dissertations. Chatbots are becoming increasingly important for companies, acting as not just a messaging tool, but as a means to reach customers, and communicate effectively. They’re the newest and most exciting piece of marketing technology, and it looks like they’re here [...]
How To Reduce Your Customer Service Costs
Online marketing and customer service can very quickly become a costly endeavor. That’s why many businesses are looking for consistent ways to reduce their costs. Chatbots have risen to fame because of their cool features and their capacities to reduce customer service costs. Chatbots are being used by startups [...]
Live Chat Statistics: High Potential For Customer Service
In the past, a telephone call was the most common way of contacting a business. Today the options for contacting a company have become much more diverse. The customer has a lot of alternatives to avoid unnecessary waiting loops in a telephone hotline and to contact the right contact [...]
