How to Know When to Use Chatbots vs. Live Chat
Guest post by Ashley Lipman, content marketing specialist. There are many things that go into a successful business. You need a quality product or service, good marketing, and intelligent team of employees and a strong brand. However, one of the most underrated parts of most successful businesses is customer [...]
Using Knowledge Graphs To Optimize Chatbot Conversations
Chatbots today are already so powerful that they are able to play an essential role in a modern customer service organisation. Nevertheless, sometimes their answers still seem rather awkward. Knowledge Graphs, however, can be used to provide significantly better answers. Google and Facebook both use them, and numerous other [...]
Google Meena, Samsung Neon & the Future of Artificial Interactions
Guest post by Kate Lynch, a business and digital marketing blogger. Samsung Neon, Digital Avatars, and Artificial Empathy Siri, Alexa, and Cortana might be nothing but 0s and 1s inside a computer, but that doesn’t stop people from getting emotionally attached to them. One study estimates that, quite [...]
Why Google Assistant Is Leading The Voice Assistant Race
Many companies that are just diving deeper into the topic of voice including the Internet of Voice, voice assistants, voice bots and so on ask themselves which platform they should get started on. Ideally, you should be represented on all major platforms. However, if you have to choose, we [...]
Conversational AI (Part 2) – What Does The Future Hold In Store?
Picking up from where we left off with part one of this blog series - "Conversational AI - What Is It & Where Are We At Today?", here are the most important benefits, challenges and limitations and our thoughts on the future of Conversational AI. Important benefits of [...]
Conversational AI (Part 1) – What Is It & Where Are We At Today?
“Conversational AI” is a term that has been gaining momentum in the context of chatbots and voice assistants over the past few years. But what does it mean exactly? What advantages does Conversational AI have for businesses and how can we make use of this technology? In this article, [...]
The Internet of Voice Is Coming (Part 2) – Why You Need To Act Now
Picking up from where we left off with part one of the Internet of Voice, here is what will shape the success of your company during this new era of voice. From 10 to 3-4: Recommended providers replace Google’s page 1 In the sector of voice search, new [...]
The Internet of Voice Is Coming (Part 1) – Is Your Company Ready?
“Alexa, which trains are going from Vienna Central Station to Linz Central Station tomorrow morning?” “Tomorrow, the train Westbahn WB 906 is departing from Vienna Central Station at 8:42 – arrival at Linz Central Station is at 9:56. Or the train Railjet RJX 262 at 8:30 from Vienna Central [...]
