Is a voicebot right for my company?

Customer expectations of companies are constantly rising and technology is making rapid progress. This presents companies with the challenge of offering efficient and user-friendly communication channels. Voicebots are one technology that provides effective, low-cost relief for employees. But is a voicebot right for your company?

A voicebot is a voice-controlled system that interacts with users via spoken language to answer enquiries, complete tasks or provide information. A voicebot understands spoken commands and generates appropriate responses.

Voicebots are used in a variety of areas, including customer service, human resources, knowledge management, smart home devices, navigation systems and personal assistants. With their ability to enable seamless and intuitive user interactions, voicebots are revolutionising the way we communicate with technology and making them an integral part of our daily lives.

A voicebot differs from a chatbot mainly in the way it interacts with users. While chatbots conduct text-based dialogues and are often integrated into messaging platforms or websites, voicebots enable communication via voice commands, allowing a company to automatically handle phone calls with customers or employees, for example.

This is particularly relevant for the use cases of human resources, customer service and knowledge management. Voicebots use advanced speech recognition technologies to understand and respond to spoken language, providing a natural and intuitive user experience. Voicebots are becoming increasingly important as they make everyday life easier and revolutionise interaction with technology.

A voicebot works by combining several advanced technologies to understand and respond to spoken language. Firstly, the device records the user’s voice input via a microphone. This voice data is then converted into text using speech recognition technology. Natural language processing (NLP) then analyses this text in order to understand the user’s intention, among other things.

Based on this analysis, the voicebot generates a suitable response, which is converted into spoken words using speech synthesis and returned to the user. This complex process takes place in a fraction of a second, enabling a fluid and natural interaction. Through machine learning and artificial intelligence, voicebots are continuously improving their ability to understand and process speech, which constantly increases their efficiency and user-friendliness.

Voicebots are used in various areas such as HR, customer service and knowledge management to increase efficiency and user-friendliness. 

In HR, voicebots support applicant communication by answering frequently asked questions, scheduling interviews and providing information on company policies.

In Customer Service, voicebots provide round-the-clock support by handling customer enquiries, solving problems and providing product information, which significantly improves customer satisfaction.

In the area of knowledge management, voicebots help to make company knowledge accessible by providing employees with quick and precise answers to internal questions, be it about the use of software, processes or guidelines. Thanks to their versatility, voicebots help to optimise workflows and increase efficiency in various business areas.