The New Tone of Voice

Voicebot technology that understands – not just responds.

Book a Demo – Hear It in Action in Just 30 Minutes!

Phone, SIP, Web – your customers speak.
Our AI delivers.

Why Onlim Voice?

Automate entire conversations, processes, and services – with real intelligence and maximum control.

Onlim Voice: For companies that want to lead, not follow. Customer calls are answered instantly and 24/7 by our voice bot. It processes inquiries multimodally, integrates with your systems, and communicates with your customers in natural language.

Forget DTMF menus, endless hold times, and frustrated users.
With free speech over phone, SIP, and web, your customers speak the way they think – and get exactly what they need, instantly.

Smiling woman and man are each talking on a smartphone. Both appear relaxed and friendly, set against a stylized purple background. The scene conveys modern, personal communication.

Prices

Best speech understanding with GPT Realtime
Cancelable at any time

Prepaid

Onlim Voice Business

from €0.22

per minute

€250 setup

Request now

Onlim Voice Enterprise

custom on request

For higher volumes & complex integrations

Request now

Prices are net, plus VAT.

From tourism to public administration – how industries automate their communication with voicebots

All examples are based on the combination of our four Voicebot modules from the Business Package: (1) Appointment Scheduling, (2) Contact Capture, (3) Call Routing, and (4) FAQ Assistant. These modules can be flexibly combined to intelligently automate communication processes in any industry.

Tourism organizations receive countless calls every day about opening hours, prices, tours, or individual travel requests. The voicebot automatically handles the most common questions, captures complex requests in a structured way including budget, and forwards qualified leads directly to the team.

Modules used:
• Contact Capture
• FAQ Assistant
Added value through Voicebot:
24/7 availability for guests and significant relief for staff in daily operations.
Cultural institutions face peak times on the phone when visitors ask about showtimes, prices, or reservations. The voicebot reliably answers standard inquiries, provides information about current performances, and records event or group requests in full — even outside opening hours.

Modules used:
• Contact Capture
• FAQ Assistant
Added value through Voicebot:
Relief for box office staff and constant accessibility for visitors.
Pharmacies receive numerous calls every day — from customers with prescription inquiries to doctors with follow-up questions. The voicebot automatically takes pre-orders, provides information on opening hours or emergency services, and prioritizes important calls such as those from medical staff.

Modules used:
• Contact Capture
• FAQ Assistant
• Call Routing
Added value through Voicebot:
Structured processes, fewer interruptions, and a noticeably calmer working environment.
Schools, universities, and training centers receive many calls — from course inquiries to deadlines or appointment bookings. The voicebot answers the most important questions immediately, routes callers to the right department, and schedules appointments for counseling or placement tests directly.

Modules used:
• Appointment Scheduling
• Call Routing
• FAQ Assistant
Added value through Voicebot:
Efficient handling of inquiries, clear information channels, and reduced administrative workload.
Hotels and event venues handle daily inquiries about reservations, availability, and events. The voicebot manages table and room bookings around the clock, intelligently routes callers, and records event requests such as weddings or corporate events in full.

Modules used:
• Appointment Scheduling
• Contact Capture
• Call Routing
• FAQ Assistant
Added value through Voicebot:
Significantly less workload at reception and higher booking quality through automated processes.
In online retail, every minute counts: customers expect instant answers about orders, delivery status, or returns. The voicebot answers standard questions immediately, creates structured support tickets for more complex cases, and forwards valuable sales inquiries directly to the sales team.

Modules used:
• Contact Capture
• FAQ Assistant
• Call Routing
Added value through Voicebot:
24/7 service with shorter response times and lower support costs.
Property managers must handle damage reports, appointment scheduling, and tenant inquiries simultaneously — often by phone and without proper documentation. The voicebot records damage cases completely, organizes viewing and repair appointments, and automatically answers frequent questions.

Modules used:
• Appointment Scheduling
• Contact Capture
• FAQ Assistant
Added value through Voicebot:
Faster processes, complete traceability, and greater satisfaction among tenants and owners.
Customer service, workshop, and sales departments receive dozens of calls daily, often at the same time. The voicebot identifies the concern, forwards it to the appropriate department, schedules appointments for service or tire changes, and reliably captures sales leads even outside opening hours.

Modules used:
• Appointment Scheduling
• Contact Capture
• Call Routing
Added value through Voicebot:
Smooth communication, optimal utilization, and no lost leads.
Municipalities handle numerous citizen inquiries every day — from forms and appointments to general information. The voicebot automatically identifies the issue, answers common questions, books appointments, and creates structured requests for the responsible departments.

Modules used:
• Appointment Scheduling
• Contact Capture
• Call Routing
• FAQ Assistant
Added value through Voicebot:
Efficient administration, shorter waiting times, and a modern digital citizen service.
Patient calls regarding appointments, findings, or invoices take up valuable time in medical operations. The voicebot recognizes the request, directs patients to the right department, coordinates appointments automatically, and answers frequent administrative questions directly.

Modules used:
• Appointment Scheduling
• Contact Capture
• Call Routing
• FAQ Assistant
Added value through Voicebot:
Less administrative effort, better availability, and more time for medical care.
In breakdown situations, every second counts: the voicebot records emergency calls in a structured manner, collects precise location and type of damage, schedules service appointments, answers member questions, and forwards complex cases immediately. This relieves dispatchers and speeds up service.

Modules used:
• Appointment Scheduling
• Contact Capture
• Call Routing
• FAQ Assistant
Added value through Voicebot:
Faster assistance in emergencies, reduced load on headquarters, and excellent member service.

Packages for Onlim Voice

Two options: Business – start right away. Enterprise – ideal for high contact volumes.

Request now
Features Onlim Voice Business Onlim Voice Enterprise
DURING THE CALL
Schedule appointments
Forwarding to the right contact person
Natural speech recognition (no DTMF)
Intelligent FAQs & routing
POST-PROCESSING
Conversation transcripts
Automatic email notifications
SMS confirmations (e.g. for appointments)
Reporting & dashboard
GENERAL FEATURES
Multilingual support
Calls · billed per second
Infrastructure exclusively in the EU
GDPR compliant · Privacy by Design
Quick start without complex setup
State-of-the-art AI voice technology
Lowest latency with natural voices
Best speech understanding
Capacity of simultaneous calls up to 10 100+
Prepaid (no contract commitment)
Phone & Web
SIP (VoIP)
INTEGRATIONS & EXTENSIONS
APIs & interfaces to enterprise systems
Multichannel capability (upgrade to chatbot & mailbot)
Any use cases (expandable)
OPERATION & SUPPORT
Guaranteed SLAs
Hosting options (incl. dedicated)
Dedicated Onlim contact (setup & customer success)
Individual setup & project start

Your Benefits

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Free Speech. Natural, Flexible, Multilingual.

Whether via your website, traditional phone lines, SIP trunks, or mobile devices – your customers communicate naturally with our AI.
No limitations, no predefined menu paths – in real time, context-aware, and seamless.

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Deep Integration into Your Systems & Processes

From CRM and ERP to specialized applications – Onlim can be seamlessly and efficiently integrated into your existing systems. Whether it’s appointment bookings, status queries, or custom workflows – our platform automates not just conversations, but entire business processes.

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Agentic AI: From Bot to Digital Agent

Our AI thinks ahead. Thanks to Agentic AI, Onlim acts proactively, understands complex tasks, executes decisions, and integrates seamlessly into your processes. Say goodbye to “dumb bots” – and move forward with intelligent agents.

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Easy to Deploy. Effortless to Scale.

Our modular SaaS platform is quick to implement and ready to use right away.
Perfect for large organizations that value flexibility and efficiency – with minimal IT effort.

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Enterprise-Grade SLAs & Support

Rely on guaranteed availability, response times, and dedicated support. We offer customized SLAs tailored to the needs of large organizations – reliable, transparent, and scalable.

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Multimodal – Voice, Text, Touch – Seamlessly Combined

Whether on the phone, in chat or on interactive interfaces: Combine your customer communication into a cross-channel experience with Onlim.

 

Frequently Asked Questions about Our AI Voice Bots

Artificial intelligence is changing the way businesses communicate with their customers. Our AI voice bots help automate conversations—efficiently, securely, and still personally. Here you will find answers to the most frequently asked questions about technology, setup, data protection, and integration.

A voice bot is an AI-based voice assistant that automates calls or conversations—via phone, smart speakers, or in a call center. It understands natural language, answers questions, assists with bookings, or connects callers to the right person. Unlike traditional voice menus, a modern AI voice bot responds flexibly and contextually, and can conduct real dialogues—24/7, in multiple languages, and with consistent quality. This creates a service that is efficient, personal, and always available.

No, not at all. We take care of the entire setup for you so you can get started immediately. You will receive a fully configured voice bot that you can then customize yourself—easily through the Onlim portal and without any programming skills. From greetings and response texts to conversation logic, everything can be designed intuitively and expanded at any time if needed.

Getting started is straightforward. In many cases, your voice bot is ready for use within just a few days. The basic configuration takes only a few minutes, and the overall duration depends on how deeply you want to integrate the bot into your systems. We guide you from setup through the testing phase to go-live—so you can see results quickly and start handling calls automatically.

Our AI agents are specifically designed for use in customer service. They use Natural Language Understanding (NLU) to accurately interpret speech—even with dialects, colloquialisms, or industry-specific terms. This allows our voice bots to understand complex requests, respond contextually, and provide comprehensible answers. With every conversation, the AI learns and continuously improves its recognition accuracy.

If the AI cannot clearly interpret a request, it responds politely and solution-oriented. It can ask follow-up questions, transfer the conversation to an employee, or automatically schedule a callback if desired. These so-called fallback strategies ensure that customers are never left at a dead end and that the service flow is maintained.

Data protection is our top priority. We host exclusively on servers in Germany and comply with the highest security and data protection standards according to GDPR. Our company headquarters in Vienna stands for transparency, security, and full data control. Companies always retain oversight of access rights, conversation logs, and stored information. All data is transmitted encrypted and is not used for training purposes or shared with third parties.

Our AI voice bots can be seamlessly integrated into your existing system landscape via standardized interfaces (APIs)—for example, into CRM, ERP, helpdesk, or booking systems. We offer numerous integrations, such as with Salesforce, HubSpot, Zendesk, and other tools. This allows your voice bot to become part of your existing processes—without complex IT projects.

Ja. Onlim ermöglicht die Definition von Dialogflows mit klaren Regeln, Abbruchkriterien und Eskalationspunkten. Sie können festlegen, wie tief ein Gespräch gehen soll, wann Rückfragen erlaubt sind und wann der Bot automatisch abschließt oder an Mitarbeitende übergibt. Auch maximale Gesprächsdauer und Pausenzeiten lassen sich individuell einstellen.

Yes, absolutely! You can test our voice bot for free and experience firsthand how naturally it sounds and responds. After the test, you can adjust texts, responses, and workflows at any time in the Onlim portal—completely without IT effort. And if you need support, our team is personally available to assist you—from the initial setup to ongoing optimization.

Our AI understands not just words, but also context. It analyzes requests, previous interactions, and industry-specific information to respond accurately and purposefully. Thanks to large language models (LLMs) and retrieval-augmented generation (RAG), it doesn’t deliver standard responses but real, naturally sounding dialogues. This creates customer communication that is personal, relevant, and efficient.

Our voice bots communicate in over 20 languages—ideal for international customers or multilingual locations. Depending on the platform (e.g., Amazon Polly, Google TTS, or Microsoft Azure Speech), different voices are available—male, female, neutral, or brand-specific. This allows you to tailor your voice bot to your target audience and brand identity.

Yes. After each conversation, the voice bot automatically creates a transcript, a text-based record of the dialogue. Companies can define which additional information should be logged—such as customer number, request, duration, or sentiment analysis. These customized transcripts can also be directly linked to CRM systems like Salesforce or HubSpot. This ensures full transparency and enables targeted analysis of your customer interactions.

Onlim offers flexible pricing models that adapt to your requirements and call volume.

Onlim Voice Business is ideal for smaller projects, pilot phases, or test runs. You only pay for conversations or minutes actually used—completely without a minimum contract period.

Onlim Voice Enterprise is designed for companies with regular call volumes and offers a transparent, monthly pricing structure with fixed packages and predictable resources.

Regardless of the model, you start with fair fixed prices and no hidden costs.

If your call volume increases, your package simply grows with it.

You can cancel or extend monthly—completely flexible and transparent.

This way, you only pay for what you actually use.

Of course! Test our voice bot without obligation—ask questions, hear for yourself how naturally it sounds, and experience how simple modern customer communication can be today.

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