We are used to typing texts, pushing digital buttons and researching online to find the information we need. But is this really the best and most comfortable way to interact with computers?
Until now this mode of interaction was based on a lack of better options. Computers used to be fast but remained to be a “dumb” machine. Their understanding of our language was always limited to a few words only and real conversations were a futuristic dream.
Human communication works in a very natural and direct way, allowing easy transmission of our intents and needs. When standing next to a person, you can simply speak and ask for anything you need and would not think about writing a message like you have to do with a computer interface.
The last few years of technological evolution have taken this unnatural way of interaction between humans and machines into consideration and tried to find solutions. Through this effort, spoken language as a means of controlling machines has become more popular. That’s exactly why “Voice is King” and will become even more important in the future.
In this article, you’ll find out more about what this means for your business and why voice control is the new standard.
How did voice control become the new standard?
There are three main factors that are pushing the shift towards a voice-based future.
1. Development of mass-adoptable hardware
Everything took a turn with the development of the iPhone in 2007. The technological advancement that created a pocket-sized computer, is the main steppingstone for the worldwide adoption of voice assistants and voice apps today. As smartphones have become the hub for our communication, entertainment, shopping, and work.
Nowadays, one device is combining functionalities that used to be on quite expensive individual devices. We are used to be able to access information, navigate to any place and share impressions from anywhere.
Doing so, we used to have to type text commands or push digital buttons, but a rising number of apps are now allowing voice control too. This enables more convenient interactions with our technology. As users are now able to simply interact with their smartphones or smart speakers at home through voice commands.
2. Machines are learning to understand us
We are living in the age of big data, where the extensive usage of the internet is creating insurmountable amounts of data every day. Yet, this data is at the very core of building artificial intelligence which Sergey Brin (Google co-founder) describes as the most important technology of his lifetime.
Humans themselves would not be able to access and interpret all the accumulated data. That’s why more and more intelligent software solutions help us analyze the data. Interestingly enough, they are getting better at what they are doing by doing it more often – the core principle of learning.
Voice control is making use of this effect. By having millions of voice commands available each day, computers are learning to understand our spoken words better all the time.
This is shown in processes like Natural Language Processing (NLP) where computers systematically learn how human language works. Combined with artificial intelligence this allows for consistently improving voice technology.
3. Accelerated lifestyles
Technology has accelerated human lifestyles immensely in the last two decades. Communications that used to take days are now done in seconds. We got used to having multiple conversations at the same time, even while eating or working.
It is questionable if this is a beneficial advancement for humanity, but our consistent multitasking has become a part of our lives. This calls for more efficient ways to interact with computers such as voice technology and allowing to manage and interact with devices through voice control.
It is a lot more convenient to use a voice command than having to focus on the screen and type in requests or push some buttons. Therefore, voice control is not only a “nice to have” feature anymore, but a core necessity in our fast-paced lifestyles.
A voice strategy is necessary
As we can see the interplay of hardware, software and lifestyle is calling for new ways of interaction between man and machine. With voice remaining to be the number one choice because it is still our favorite mode of communication.
While dismissing voice technology could be excused in the past, voice control has quickly become the new standard. To be able to stay competitive and innovative and to fulfill today’s customers’ expectations, “voice” must be strategically implemented in products or services and customer support activities.
At Onlim, we are specializing in developing artificially intelligent solutions for your business, helping you to stay ahead in a very competitive environment. Click here to learn more about our exciting offers and feel free to schedule a call with one of our experts to find out how you can successfully address the topic of “voice” in your business.
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