April 2019

How Do Machines Learn To Understand Natural Language?

By |2019-04-10T11:30:33+02:00April 10th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , |

    In the 90ties machine learning has been described by Arthur Samuel as a computer’s capacity to learn independently, without the need for added code through human input.   A computer or algorithm is learning based on its own experiences whilst processing specific tasks. With added repetitions and/or new data, [...]

Comments Off on How Do Machines Learn To Understand Natural Language?

March 2019

Artificial Intelligence vs. Machine Learning vs. NLP

By |2019-03-26T15:34:24+02:00March 26th, 2019|Categories: Automation, Chatbots & AI|Tags: , , , , , , , |

      It can be more challenging to fully understand the different domains of artificial intelligence, the ongoing developments, and what the different abbreviations actually mean, than grasping the basics of the technology itself.   You can hear everywhere that artificial intelligence, machine learning and natural language processing (NLP) are [...]

Comments Off on Artificial Intelligence vs. Machine Learning vs. NLP

April 2018

Chatbots As Digital Customer And Service Agents

By |2018-08-08T14:44:47+02:00April 5th, 2018|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , |

Today, most of customer service calls to companies still meet a digital voice system or a request to narrow down the reason of the call. And only then you are redirected to a service agent.   In our modern times, analog telephone systems are nearly gone and increasingly replaced by state-of-the-art voice-controlled switching systems.   [...]

Comments Off on Chatbots As Digital Customer And Service Agents