March 2019

Expert Tips For A Successful Customer Service Chatbot

2019-03-29T14:58:59+01:00March 29th, 2019|

    Artificial intelligence in the form of chatbots or voice assistants is more and more finding its way into customer communication. They provide enormous support in customer service and can be implemented in different industries helping with numerous use cases. So what should be considered when implementing a customer service chatbot? Are [...]

August 2018

Chatbots And Voice Assistants In The Retail Industry

2018-08-22T08:30:06+02:00August 21st, 2018|

Retailers are experiencing a rapid change. New technologies and increased customer expectations make adaptions necessary.   In today’s world, an individual customer support that is accessible 24/7 as well as a smooth fusion of the online and offline world are standard requirements for a satisfying customer experience. They will gain even more importance in the [...]