June 2018

The Customer Experience Of The Future: Conversational Commerce

By |2018-08-08T13:56:45+01:00June 26th, 2018|Categories: Automation, Chatbots & AI|Tags: , , , , , , , , , |

We are used to navigate through websites by clicking on one link after another. Until we finally find the right product or the answer to our question. However, even if a website has an easily accessible navigation, a user-friendly design, and interesting texts and images, it does not match our natural communication habits.   A [...]

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September 2016

Chatbots | Social Micro Content 101 | Tip 4

By |2018-08-09T13:27:18+01:00September 27th, 2016|Categories: Tips & Tricks|Tags: , , , , , , , , , , , , , , , , , |

Listen to the article here:     While chatbots are relatively new to us, automation isn't. There have been periodic predictions about it down over the last few centuries. From the Luddites, in 19th Century England, to the concerns of the 1950’s and 1960’s in the United States of America over “The Automation [...]

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Mobile Messaging | Social Micro Content 101 | Tip 3

By |2018-08-09T13:28:55+01:00September 19th, 2016|Categories: Tips & Tricks|Tags: , , , , , , , , , |

No time to read? No problem, listen to it instead:     Mobile messaging has been gathering momentum of late and in 2016 it’s now the hot topic around conversational commerce. So popular, in fact, that there is even a hashtag for it: #ConvComm.   Mobile messaging has now become a daily part [...]

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