December 2019

October 2019

The Current Challenges Of Speech Recognition

2019-10-17T13:46:46+02:00October 17th, 2019|

    During the last few years, speech recognition has improved a lot. This can mainly be attributed to the rise of graphics processing and cloud computing, as these have made large data sets widely distributable.   With recent developments, it’s going to be interesting to see how the momentum of [...]

AI-driven Customer Communication – Past, Present and Future

2019-12-13T11:40:34+01:00October 4th, 2019|

  Chatbots and AI-driven customer communication are commonplace by now, but it hasn’t always been like this. It took a few decades for AI to reach its current capacities.   Recent developments are more than promising and today, chatbots and AI are on the rise in an attempt to simplify customer [...]

September 2019

Safety of Voice Assistants: What Companies Need To Pay Attention To!

2019-09-05T13:34:28+02:00September 5th, 2019|

    Voice assistants are being used more and more for internal communication in companies as well as in customer service. However, in addition to the many benefits and improvements, the safety of voice assistants is causing concern in many companies.     There is often uncertainty about what data is [...]

June 2019

How Natural Language Processing Is Being Used Today

2019-06-25T09:34:57+02:00June 25th, 2019|

Guest post by Drew Page, content marketing specialist at CleverTap.   Can your child perform trillions of computations per second?   Well, even the world’s fastest supercomputer (who can compute trillions of computations per second) would barely be able to understand what your child is saying.   But the field of natural language processing is [...]

Voice Assistants in Marketing Communication

2019-06-12T18:14:24+02:00June 12th, 2019|

    The distribution of voice assistants is increasing at a rapid pace. Juniper Research estimates that eight billion voice assistants will be in use by 2023. The generated revenue is also increasing rapidly. In 2023, around 80 billion dollars are expected to be generated with the help of voice assistants. [...]

May 2019

Voice Assistant Statistics 2019

2019-05-15T07:30:49+02:00May 3rd, 2019|

  How popular are voice assistants in 2019? This article gives you an up-to-date overview of the market development and usage habits with a special focus on Voice Commerce.     Download our free e-book to learn everything you need to know about chatbots for your business.      Market shares [...]

April 2019

Digital Voice Assistants in Customer Service

2019-04-29T09:00:52+02:00April 26th, 2019|

  Customer service is changing at a rapid pace as new technologies are empowering innovative ways of interaction that are becoming the new standard for customers. Only a few years ago technologies like chatbots, voice assistants or other virtual customer support solutions weren’t much more than an interesting idea. By today they have [...]

Chatbots For Hotels: Here’s How You Enhance Your Guest Experience

2019-04-29T08:51:42+02:00April 24th, 2019|

    The tourism industry and especially hotels are seeing chatbots becoming one of the most important trends of 2019. There are multiple reasons for this chatbot boom and the huge benefit of using chatbots and voice assistants for hotel guests is certainly one of the most important ones.     Download our free e-book [...]

The Huge Potential Of Chatbots For The Hospitality Industry

2019-04-04T14:31:28+02:00April 4th, 2019|

  More and more industries use chatbots and automated systems to communicate with customers and enhance customer experience. Especially for the hospitality industry, the potential use cases of chatbots are numerous. The benefits of handing over repetitive and often very similar conversations to digital assistants are obvious: Supporting own employees, access to a [...]

Load More Posts