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Case Study

Discover how “Kiara” helps Kinder-PVE Donauinsel handle up to 500 conversations a day and reduced the volume of phone enquiries by around 60% in the first month alone – with practical insights into how the AI Agent is used in day-to-day patient service.

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From daily practice

“Kiara handles up to 500 conversations per day and therefore manages a substantial part of patient communication. After just two months, around 55% of appointments are booked directly via the chatbot. In the first month alone, phone inquiries were reduced by around 60%.”

Dr. Susanne Diesner-Treiber | Kinder-PVE Donauinsel

Results at a glance

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UP TO 500
CONVERSATIONS PER DAY

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60% FEWER
PHONE INQUIRIES

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55% OF APPOINTMENTS
BOOKED VIA KIARA

Kiara in action

Automating patient enquiries –
around the clock

The AI Agent supports Kinder-PVE Donauinsel by handling recurring patient enquiries and reducing the workload for the practice team.

Patients receive quick answers and can take care of selected requests digitally – regardless of opening hours or phone availability.

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Download Case Study

CASE STUDY: KINDER-PVE DONAUINSEL

What you’ll learn in the Case Study

Get a practical look at how “Kiara” is used at Kinder-PVE Donauinsel – from the initial challenges and implementation to the results achieved.

  • Which patient enquiries Kiara automates

  • How the AI Agent was integrated into daily operations

  • What impact the solution has had on the team’s workload

See how an AI Agent could support your team.

Discover in a personal demo which patient enquiries you could automate
and how an AI Agent can fit into your existing processes.

Request a demo