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Case Study

How Kinder-PVE Donauinsel uses “Kiara” to automate up to 500 conversations per day and reduce phone inquiries by around 60% in the first month.

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“Kiara handles up to 500 conversations per day and therefore manages a substantial part of patient communication. After just two months, around 55% of appointments are booked directly via the chatbot. In the first month alone, phone inquiries were reduced by around 60%.”

Dr. Susanne Diesner-Treiber | Kinder-PVE Donauinsel

Results

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UP TO 500
CONVERSATIONS PER DAY

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60% FEWER
PHONE INQUIRIES

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55% OF APPOINTMENTS
BOOKED VIA KIARA

Kinder-PVE Donauinsel

“Hello! I’m Kiara,
your virtual practice assistant.”

The chatbot Kiara supports parents and patients with all questions related to Kinder-PVE Donauinsel. Kiara is most frequently used to provide information on key topics such as appointment booking, vaccinations, mother-child-pass check-ups, prescriptions, referrals, and practice information.

Screenshot 2026-04-28 at 08.58.49

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Case Study PVE Donauinsel

Would you like to learn more?

To learn more about the chatbot solution at PVE Donauinsel, download the full case study here.

  • Challenge

  • Implementation

  • Results

Conversational AI in neuer Dimension.

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